Help Desk Analyst - US

Cyera•New York, NY

2h•Hybrid

About The Position

Cyera is reinventing data security, empowering businesses to realize the full potential of their data as the leading data security platform purpose-built for the cloud era. Their mission is to reinvent how businesses secure data, enable agile collaboration, and boldly pursue new business opportunities. Trusted by security teams at leading global businesses, Cyera is backed by world-leading investors and works with Fortune 1000 companies. They are seeking world-class talent to join them in ushering in the new era of data security. The company is hiring an experienced IT Administrator / Helpdesk Analyst to join their internal IT team in NYC. This role will serve as the first line of support for end-user issues, playing a key role in maintaining smooth, secure, and responsive IT operations. The successful candidate will work hands-on with hardware, software, and conferencing solutions, supporting a dynamic, fast-paced user base. The ideal candidate is proactive, customer-focused, and thrives under pressure.

Requirements

3+ years of IT support or helpdesk experience in a startup or rapid-growth environment.
Advanced proficiency in macOS troubleshooting and administration.
Strong experience supporting Windows desktops and laptops.
Hands-on experience with Jamf Pro and other mobile device management platforms.
Familiarity with Google Workspace, Slack, Zoom, Microsoft 365, and related SaaS tools.
Experience with identity and access management tools (Okta, Active Directory).
Working knowledge of basic networking (DNS, DHCP, VPN).
Proven ability to multitask and prioritize in high-volume, high-pressure environments.
Excellent communication and customer service skills.
Local to NYC and able to work onsite 3–4 days per week.

Responsibilities

Serve as the primary point of contact for IT support issues, including hardware, software, and network troubleshooting.
Provide expert-level support for macOS and Windows systems, including device setup, maintenance, and troubleshooting.
Administer and manage endpoints using Jamf Pro and other MDM tools.
Support common SaaS tools including Google Workspace, Zoom, Slack, and Microsoft 365.
Provide support for conference room solutions (Neat, Logitech) and ensure AV readiness for executive meetings, training rooms, and All Hands events.
Monitor and triage support tickets via Jira and escalating when appropriate.
Assist with user lifecycle management (onboarding/offboarding), device inventory, and access provisioning.
Ensure compliance with endpoint security policies and assist in security response procedures.
Document processes, troubleshooting steps, and internal knowledge base content.
Collaborate with IT and Security to improve systems, tools, and user experience.