Designer - Intermediate Level

USAA•Tampa, FL

1d•Hybrid

About The Position

As a Designer – Intermediate Level on our USAA Member Experience Design team, you will contribute to the design and evolution of user‑centered experiences across authentication, credential management, and profile recovery. You will Work closely with senior designers, product managers, engineers, and security partners, to help deliver clear, intuitive user experiences. The ideal candidate is eager to grow their systems‑thinking skills, comfortable designing within established patterns, and motivated by creating secure, reliable interactions that build user trust at scale. You will also contribute within high-performing, cross-organizational teams by applying knowledge and experience in the practice of human-centered design. Assist in the research, ideation, concepting, prototyping, testing, and delivery activities for moderately complex Member and Employee experiences in a data-informed, agile environment. Demonstrate the value of design by working with team members to craft, iterate, and deliver solutions that align with member needs. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

Requirements

Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
2 years of relevant on-the-job experience in a Product Design, UX Design, Service Design or Design Research role delivering complex design systems for web and native applications.
A portfolio that demonstrates experience designing digital experiences for mobile and web-based applications.
Experience developing facilitation, collaboration and consensus building skills.
Demonstrated proficiency with standard design and workplace applications. including industry standard design, prototyping, and collaboration software and Microsoft Office Suite.
Demonstrated understanding of new technologies and best practices in website navigation, browsers, mobile patterns, information architecture and usability.
Demonstrated experience designing user interfaces for web and mobile applications (iOS, Android, etc.)
Developing written and verbal communication skills, interpersonal skills, time management skills and strong attention to detail.
Highly motivated, engaging and able to work effectively within a team environment, always delivering results on time.
Quick learner with solid organizational and prioritization skills

Nice To Haves

Proficiency in modern design tools, such as Figma.

Responsibilities

Identifies and documents business problems to help shape a solution for moderately complex cross-organizational projects.
Contributes ideas and embed facilitates with cross-functional stakeholders during human-centered design sessions and group discussions.
Collaborates with team members to ensure work meets agreed upon business requirements.
With guidance, provides support during all parts of their workstream from discovery to implementation of design artifacts and prototypes.
Supports human-centered research efforts and the synthesis of research findings in order to determine a direction that aligns with member and employee needs.
Creates and documents design assets with guidance, leveraging competency in interaction design, visual design and/or content design.
Participates in critiques and design reviews to offer and receive relevant and focused feedback.
Demonstrates a foundational understanding of human-centered and service design principles and methodologies.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.