Designer/Researcher (Salesforce)

Nava PBC

5h•$126,000 - $143,100•Remote

About The Position

Nava is seeking a Designer/Researcher to lead design and research efforts on government programs that affect millions of Americans. The role involves leading cross-functional teams from concept through implementation and advocating for user needs through research, prototyping, and system design. The goal is to deliver high-quality digital services that are simple, empathetic, and accessible. The Designer/Researcher works in the government ecosystem with government contractors and civil servants. The role requires maintaining focus and order across complex stakeholder environments and varying working styles and cultural norms. This position is contingent on a contract award and requires full-time availability during Eastern Time (ET) hours. The role is remote for candidates residing in the listed eligible states and requires work from the contiguous United States.

Requirements

Hands-on familiarity with Salesforce from a design or service-design perspective, including comfort navigating its workflows and data structure.
Comfort working full-time hours in the Eastern Time (ET) zone.
At least five years of experience as a designer working on product teams in a professional environment.
Experience mapping and driving systemic improvements within complex service environments.
Experience designing, testing, and implementing digital services.
Experience designing for web and responsive user interfaces.
A curious mindset and ability to quickly acquire new knowledge.
Ability to think systemically while advocating for users.
Resourcefulness, reliability, organization, and attention to detail.
Ability to think strategically about trade-offs and short-term versus long-term benefits in complex ecosystems.
Ability to build strong collaborative relationships with internal teams and external partners.
An adaptive, empathetic, and positive mindset.
Excellent communication skills.
Legal authorization to work in the United States without requiring visa sponsorship now or in the future.
Ability to meet other requirements for government contracts for which candidates are hired; a government background check or security clearance may be required depending on the contract.

Responsibilities

Prioritize, plan, and deliver roadmap-level design and research initiatives on projects.
Apply a human-centered design mindset by focusing on user needs.
Conduct quantitative and qualitative user research and share findings with internal and external collaborators.
Collaborate with cross-functional teams to create discovery artifacts, diagrams, user flows, high-fidelity prototypes, and design systems.
Work with multidisciplinary Nava product teams and government staff to turn complex requirements into simple, accessible digital experiences.

Benefits

Comprehensive medical, dental, and vision plans.
Disability, life, and accidental death insurance at no cost.
Vacation, holidays, and floating holidays.
12 paid federal holidays each year in addition to regular PTO.
Eligible employees may receive a performance-based annual bonus when Nava meets its goals.
Paid parental leave and weekly meals delivered to new parents' homes.
Wellness program with physical, mental, and emotional health resources and support tools.
Virtual doctor visits with no copay, depending on available providers.
Sabbatical leave: extended unpaid leave available after continuous service.
401(k) match of 4% of salary.
Remote-first work environment with schedule flexibility.
Company laptop and home-office setup assistance through Staples.
Monthly reimbursement for eligible home-office utility expenses.
Internal training programs and professional learning resources.
LinkedIn Learning access and an annual allowance for courses, tuition, and certifications.
Referral bonus for successful hires.
Pre-tax commuter programs for in-office travel when applicable.
Collaborative, remote-friendly team environment.