Designated Services Engineer, Portworx

Everpure•Remote, California, CA

6h•$138,000 - $207,000•Onsite

About The Position

As a Technical Support Engineer for Portworx by Everpure, you will help enterprise customers run containerized workloads at scale across public, private, and hybrid cloud environments. You will serve as a cloud-native technical advisor throughout the customer lifecycle, from proof-of-concept installations to critical production deployments. The role involves working with engineering, product, and customer success teams to diagnose complex distributed software issues, accelerate incident resolution, and support cloud data management for global organizations. The position is based primarily in Everpure’s Santa Clara office, in accordance with company policies, except during PTO, work travel, or other approved leave. The annual base salary range is $138,000–$207,000 USD. The role may also be eligible for incentive pay and/or equity.

Requirements

At least 2–4 years of experience in customer-facing technical support work or SRE.
Proficiency troubleshooting container management platforms such as Kubernetes, OpenShift, Tanzu, or VMware container solutions, alongside public cloud environments such as AWS, Azure, or IBM Cloud.
Hands-on experience with infrastructure-as-code and automation tools such as Ansible, Terraform, Chef, or Puppet.
Ability to triage, isolate, and resolve technical issues in complex distributed cloud software architectures and effectively escalate critical issues to engineering partners.
Strong collaboration and communication skills, including the ability to explain complex technical concepts to diverse internal and external stakeholders across multiple support channels.

Responsibilities

Analyze, troubleshoot, and support enterprise Portworx deployments across Kubernetes, OpenShift, VMware container solutions, and public cloud platforms to improve availability and workload reliability.
Investigate, reproduce, and resolve complex application, storage, and cloud infrastructure issues across severity levels, using system logs and customer workflows to minimize downtime.
Collaborate with product engineering to isolate edge cases, develop reproduction strategies, and implement fixes that improve product quality and resilience.
Provide hands-on technical support for pre-sales engagements, customer proof-of-concept installations, and production expansions.
Write internal and customer-facing knowledge base articles, technical guides, and FAQs based on troubleshooting scenarios.