Designated Selling Associate - Monica Vinader Jewelry - Woodfield Shopping Center

Nordstrom•Schaumburg, IL

1d•Onsite

About The Position

The Designated Selling Associate (DSA) is a salesperson who drives sales for Nordstrom while representing the Monica Vinader jewelry brand. The role focuses on customer service, product knowledge, merchandising, and selling. DSAs build relationships with new and existing customers, understand brand performance, and educate colleagues on trends, products, and style. Hours and schedule vary by week according to business needs. The position may involve occasional work or duties in a department or brand other than the one the employee was hired into. Pay is $18.50 per hour. Selling employees may also receive commission, which varies by merchandise category; the posting states that apparel, shoes, and accessories commissions typically range from 3% to 14.5%. The position may be eligible for performance-based incentives or bonuses.

Requirements

Excellent communication and interpersonal skills to establish rapport with customers and cultivate relationships.
Ability to excel in a competitive team environment.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to read sales reporting in relation to goals.
Ability to educate customers on new and emerging brands and suggest products that suit them.
Confidence with high and low price points and ability to show customers an item's value and how it complements their wardrobe.
Strong understanding of customers' overall wardrobe and style, and strong organizational skills to follow up strategically and advise on wardrobe needs.
Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky or awkwardly shaped items, reach for and lift items above the head, regularly lift up to 10 pounds, and occasionally lift up to 25 pounds.

Responsibilities

Set and achieve sales goals for in-store and digital selling using selling tools, including text, social media, and reservations.
Build lasting relationships with customers and provide service on their terms.
Give customers honest, confident feedback about style, fit, and the value an item can bring to their wardrobe.
Develop fashion and product knowledge through meetings and trainings.
Build relationships with other DSAs, Stylists, and surrounding departments by conducting DSA-run product knowledge meetings.
Provide the DM with valid product feedback to help improve the store assortment.
Drive predictable business through appointment-based selling during event and non-event timeframes.
Work with the team to keep the department customer-ready by stocking, re-merchandising, displaying merchandise, marking down prices, transferring merchandise, and cleaning.
Grow sales by opening new Nordstrom Rewards program accounts.
Occasionally perform work or duties in a department or brand other than the one hired into, as needed to serve customers.