Designated Beauty Advisor- La Prairie

Holt Renfrew•Toronto, ON

9d•CA$18 - CA$29•Onsite

About The Position

Holt Renfrew is seeking a Specialist, Designated Beauty Advisor to join their team. This role focuses on developing deep, long-lasting relationships with customers to increase sales, service, and loyalty, while also achieving sales targets for an assigned brand. The advisor will consistently deliver extraordinary service, exceed personal and brand sales goals, and build a loyal client base. They will share expert product knowledge, maintain relationships with buyers and vendors, and drive brand sales through marketing and event execution. The role also involves attending educational sessions, performing sales support tasks, communicating with clients, resolving customer service issues, and ensuring compliance with health, safety, privacy, and cybersecurity measures.

Requirements

High school diploma
Proven ability to exceed sales targets
Highly collaborative; working with and through others in a team-oriented environment
Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision
Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays
Minimum of two or more years’ experience in a commission-based sales environment
Fully bilingual in French and English

Nice To Haves

Prior retail sales experience as a product specialist in a luxury environment
Entrepreneurial, competitive, self-confident, and self-motivated

Responsibilities

Consistently deliver extraordinary service to all customers
Exceed all sales and service personal goals and targets
Exceed all sales and service brand goals and targets
Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
Share expert level of product knowledge with entire store selling team
Maintain solid relationships with buyer, vendor, and selling manager
Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis
Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
Perform floor recovery, visual merchandising, price change, and related sales support tasks
Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc
Resolve all customer service issues and partner with selling management on any issues outside of guidelines
Comply with all Health & Safety policies and requirements
Ensure compliance with privacy policies, regulations, and cyber security measures
Perform other duties, as assigned