Design Studio Consultant

Mattamy Homes • Venice, FL

21h • Onsite

About The Position

Mattamy Homes is the largest family-owned homebuilder in North America, with 45-plus years of history across the United States and Canada. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In the U.S., Mattamy is represented in 11 markets – Charlotte, Dallas, Jacksonville, Naples, Orlando, Phoenix, Raleigh, Sarasota, Southeast Florida, Tampa, and Tucson.

This role involves contacting buyers to schedule Design Studio appointments, reviewing selected and available options on floor plans with homeowners, explaining standards and upgrades, and communicating features, advantages, and benefits associated with various upgrades. The consultant will identify opportunities to sell upgrades through effective questioning and listening skills, accurately interpret homeowners’ requests, and produce necessary documentation to ensure all selections are properly communicated to trades. Responsibilities also include maintaining buyer contact logs, Design appointment trackers, and inputting Design appointment dates into JDE. The role requires processing files, late changes, adds/revisions, and generating paperwork for the field. Additionally, the consultant will create Design diagrams and presentations using Power Point and/or Adobe, host Preview Days, resolve issues with homebuyers, and act as a liaison between field personnel and the Design Center. The position involves setting up and maintaining buyers’ files electronically, assisting in keeping product reference information current, preparing final documentation, ensuring paperwork accuracy, and following up on outstanding issues. The consultant will respond to concerns from homeowners, construction sites, or customer service, attend Divisional Quarterly Meetings and Homeowner Orientations when necessary, perform other related administrative duties, and conduct monthly field visits to ensure quality. Maintenance and upkeep of the showroom, including opening and closing checklists and stocking supplies, is also part of the role.

Requirements

• Bachelor’s degree in Interior Design or relevant major preferred, or minimum equivalent experience required
• 2+ years of experience in a Design Center environment, preferably in new home construction
• Proficient in reading blueprints, preferred
• Intermediate level of computer skills and system knowledge
• Proficient in Excel
• Experience with Power Point and Adobe or similar programs preferred
• Knowledge of JDE and Hyphen Solutions is preferred
• Proficiency in Math; Accounting experience preferred for Senior Administrator position
• Outstanding Interpersonal and Customer Service skills, and a high degree of professionalism
• Strong written/verbal communication skills to include a clear and professional phone voice
• Ability to communicate effectively with confidence and professionalism
• Frequent contact with new homebuyers, subcontractors, vendors and employees at all levels of the organization
• Team player; with demonstrated ability to work within cross-functional teams, in a support role
• Accurate; with keen attention to detail in every aspect of the job
• Self-directed; takes initiative, proactively addresses problems; can work independently with minimal oversight
• Highly organized with the ability to prioritize projects and meet deadlines, with multiple interruptions
• Strong selling and presentation skills
• Good organizational and time management skills
• Strong communication skill – verbal and written – in particular good listening skills
• Ability to multi-task with flexibility in work style
• Ability to work both as part of a team and independently
• Available to work flexible hours as needed

Nice To Haves

• Proficient in reading blueprints
• Experience with Power Point and Adobe or similar programs
• Knowledge of JDE and Hyphen Solutions
• Accounting experience preferred for Senior Administrator position

Responsibilities

• Contact buyers to schedule Design Studio appointments
• Review selected and available options on floor plans with homeowners and explain standards and upgrades to these items
• Communicate features, advantages and benefits associated with various upgrades and identify opportunities to sell upgrades through effective questioning and listening skills
• Accurately interpret homeowners’ requests and produce necessary documentation to ensure all selections are properly communicated to trades
• Keep buyer contact log, Design appointment tracker, and input Design appointment dates into JDE
• Process files, late changes, adds/revisions, and generates paperwork for the field
• Create Design diagrams and presentations. (Power Point and or Adobe)
• Hosts Preview Days: greeting buyers, maintaining preview day brochures, buyer check in sheet and price lists, etc.
• Resolve issues with homebuyers, either in-person, over email or on the telephone
• Act as liaison between field personnel and Design Center by answering questions from builders, sales consultants, and vendors promptly
• Set up and maintain buyers’ files electronically
• Assist in keeping product reference information current, including tear sheets/PDF’s of current materials offered
• Prepare all final documentation including color selections, waivers, design deposits and amendments
• Ensure paperwork is accurate, audited, and clear stated and distributed in a timely manner
• Follow up on any outstanding issues in a timely fashion
• Respond to any concerns or questions that arise from either homeowner, construction site, or customer service and provide quick responses and effective solutions
• Attend Divisional Quarterly Meetings and Homeowner Orientations when necessary
• Perform other related duties as assigned, especially administrative
• Perform monthly field visits to ensure quality and correct work is being performed
• Maintenance and upkeep of showroom including opening and closing checklists, snacks and beverages stocked and all materials put away prior to the end of each day

Benefits

• 3 weeks of company paid vacation + 1 week of company paid time off + 1 week of sick time
• Health, Dental and Vision Insurance
• Life Insurance and Short/Long Term Disability
• Flex Spending, 401K with Company Matching and Tuition Reimbursement
• Entertainment Discounts, Employee Home Ownership Program and Company-wide Volunteer Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level