Terrain Design Services In-Home Lead

Terrain•Wayland, MA

20h•$22 - $22•Onsite

About The Position

The Design Services In-Home Artisan Lead partners closely with the Design Manager to create container and garden design projects in-store, off-site, and in private residential settings. Serving as a lead artisan, this role provides day to day guidance, support, and technical expertise to the Design Services Artisan team while modeling Terrain’s design standards and customer expertise. The Design Services Lead upholds four promises: to welcome, to inspire, to inform and to appreciate our customer.

Requirements

Experience in horticulture and floral design
Art and design background
Ability to lift in excess of 50lbs.
Must be willing and able to work outside in all weather conditions
Ability to work flexible hours to meet the needs of the retail design business and off-site design projects

Responsibilities

Actively participates in upholding the retail service environment by delivering thoughtful, personalized service that exceeds customer expectations and builds authentic, lasting relationships; creates memorable experiences by championing Terrain standards in store and off site
Understands Terrain concepts and partners with clients to create a cohesive environment through compelling containers installations and garden design projects
Exhibits an understanding of and interest in home and garden trends in art, style, color, and design; translates trends and customer needs into brand appropriate designs
Takes initiative and works productively solo or within a team to achieve design goals; actively participates in daily meetings and shares relevant information regarding plant design projects
Builds and maintains productive partnerships with members of the store and design team contributing to a culture of strong communication and teamwork; is open and responsive to feedback
Operates as an expert and resource for Design Service Artisans when projects or workload require problem-solving or reprioritization
Communicates daily with the Design Manager on client consultations, design details, and project updates; manages client design file and ensures prompt customer communication with project inquiries
Understands impact of seasonally driven business. Prioritizes projects and monitors progress with timelines while staying within client budget
Understands and applies design principles to execute projects with high level of craft; maintains cleanliness and organization of back of house display areas
Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store