Design + Sales Specialist

Custom Patch Hats•Raleigh, NC

1d•Onsite

About The Position

The Design + Sales Specialist at Custom Patch Hats creates custom product designs and owns the client relationship from first quote through close. This is not a back-of-house design role. You are also the salesperson. You create the mockup, deliver the quote, manage revisions, follow up, and close the deal, all while maintaining the quality and craftsmanship CPH is known for. On a typical day, you will manage 30 to 75+ active client projects simultaneously, create 5 to 10 custom mockups and quotes, communicate with clients via email about designs, pricing, revisions, timelines, and coordinate with production to ensure accuracy. You will work primarily through email in a fast-paced, high-volume environment where your ability to stay organized, move quickly, and build client trust directly determines your success. This role is ideal for someone who loves design, thrives on variety and volume, and gets satisfaction from turning a client’s idea into a finished product they’re proud of.

Requirements

Education: Associate Degree in Graphic Design or equivalent experience.
Experience: At least 1 year of professional design experience preferred, particularly in apparel, branding, or product-based design.
Skills & Competencies
Design Skills Strong proficiency in Adobe Photoshop and Adobe Illustrator
Ability to prepare artwork suitable for production and embroidery
Communication Skills Strong written communication — you will write dozens of client emails daily
Ability to explain design and production concepts clearly to non-designers
Comfort managing multiple client conversations simultaneously
Professional Skills Strong attention to detail
Creative problem-solving ability
Ability to manage competing priorities and deadlines without external direction
Collaborative mindset with the ability to work cross-functionally
Physical Demands
Sit for extended periods while working at a computer workstation
Perform repetitive hand and finger movements using a keyboard and mouse
Use hands to handle or control tools and equipment related to design work

Nice To Haves

Experience managing high-volume client communication or working in a fast-paced, deadline-driven environment is a strong plus.

Responsibilities

Create custom hat, apparel, and product mockups from client artwork and design requests
Translate client ideas into production-ready designs using Adobe Illustrator and Photoshop
Prepare and revise artwork to meet production specifications and CPH quality standards
Recommend design approaches that work best for specific patch types, materials, and production methods
Serve as the primary point of contact for assigned clients throughout the full sales cycle
Deliver quotes and mockups with clear pricing, options, and next steps
Follow up consistently with prospects and manage your pipeline to maximize conversion
Identify opportunities to expand client orders, including apparel and additional product lines
Build and maintain long-term client relationships that drive repeat business
Report sales numbers on a weekly basis and maintain accountability for your individual results
Manage a personal pipeline of 30 to 75+ active opportunities at any given time
Prioritize daily work across new leads, returning clients, active revisions, and follow-ups
Maintain organized records of all client communications, artwork, and order details in the CRM
Make smart daily decisions about where to invest your time for the highest return
Coordinate with Production to ensure design accuracy and manufacturability
Communicate clearly with internal teams on specifications, timelines, and revisions
Partner with the Lead Coordinator on lead intake and assignment