Design Sales Associate - Joybird

La-Z-Boy•Brooklyn, NY

2d•Onsite

About The Position

This position is responsible for driving sales in Joybird’s showrooms. As a member of Joybird's Retail Sales team, this role is focused on delivering the best possible overall customer experience. Joybird isn't just about furniture—it's about creating one-of-a-kind spaces that reflect every customer's unique style. We've redefined how people bring their homes to life, and we're looking for someone who shares that same passion for design, creativity, and exceptional customer experiences. This is your opportunity to combine your love of home furnishings and modern design with a rewarding sales career—helping customers create beautiful spaces while earning uncapped commissions.

Requirements

2+ years retail sales experience with shift supervision experience preferred
Strong interpersonal and customer service skills required
No travel required
Availability to work a flexible schedule including mornings, evenings, weekends, and holidays
Passion for driving the customer service experience
As a Key Holder you exhibit an aptitude for managerial responsibilities
Knowledge of furniture industry a plus
Ability to work well both independently and in a collaborative or team setting
Proficiency in Mac operating systems and Microsoft office
Strong leadership and communication skills both written and verbal

Nice To Haves

Interior Design education or related design experience is a plus.

Responsibilities

Guiding clients through a personalized, premium design and sales experience.
Helping customers bring their vision to life with thoughtfully curated furniture and décor.
Building lasting relationships while creating beautiful, functional spaces.
Delivering outstanding results through exceptional service and uncapped earning potential.
Responsible for opening and closing the store and performing other duties in the absence of management.
Responsible for daily sales reporting to the retail leadership.
Oversee the sales floor in periods of high volume, provide support to the sales team and supervise to ensure that the store is meeting financial goals and that associates are providing excellent service to our guests.
Effectively perform the Lead Sales Associate role, serving as a role model to our sales team in sales generation and customer service by relentlessly delivering an exceptional customer experience.
Maintaining the showrooms design and visual standards using merchandising guidelines.
Maximize sales by growing and maintaining a strong client base by building your own personal clientele book and driving store sales through client follow-up, phone calls, and personalized outreach.
Assist our leadership team to create programs and initiatives to make our customers’ experiences even better.
Share your valuable insight with our product, marketing and technology teams regarding customer needs and feedback.
Listen and acknowledge customer feedback and complaints, empathize, and present the best possible solution.

Benefits

Health Insurance through Blue Cross/Blue Shield
Optum for Prescriptions
In-Network Dental and Vision Insurance
Paid Vacation
401k with match
Disability Insurance
Life Insurance and AD&D
Paid Bonding Leave
Paid Training
Health Savings Account
Tuition Reimbursement (may receive up to $5,250 per calendar year)
Employee Assistance Program (Free to all employees!)
Counseling sessions
Financial and legal resources
Exclusive employee discounts
Medical, Vision, Dental and Basic Life Insurance
available 401k retirement plan with company match of up to 6%
Paid time off includes: 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time.