Design Researcher

Southern Glazer’s Wine and Spirits, LLC•Atlanta, GA

1d•Onsite

About The Position

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the preeminent wine and spirits distributor, Southern Glazer’s isn't just one of Forbes’ Top Private Companies; it's a family-owned business with deep roots dating back to 1933. Southern Glazer’s is proud of its well-earned positive reputation, continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued, supported, and provided opportunities for growth and belonging. As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more. By joining Southern Glazer’s, you would be part of a team that values excellence, innovation, and community. This is more than just a job – it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

Requirements

Bachelor's degree in design, psychology, human-computer interaction, or a related field
4+ years of experience working as a design researcher, as part of an agile team
Proven experience conducting user research and usability testing for digital products and services at all stages of development
Proficiency in qualitative and quantitative research methods
Familiarity with design thinking principles and methodologies
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Ability to work independently and manage multiple projects simultaneously
Proficiency in research tools and software (e.g., UserTesting.com, Optimal Workshop, SurveyMonkey)

Responsibilities

Identify the best methodology to meet the research goals
Craft test plans, workshop activities, and interview guides to conduct objective research
Conduct user research to understand user needs, behaviors, and motivations
Collaborate with cross-functional teams to define research goals and study designs
Develop and implement research plans, including recruiting participants, moderating sessions, and analyzing data
Synthesize research findings and communicate insights through compelling presentations and reports
Contribute to the creation of user personas, journey maps, and other design artifacts
Conduct competitive analysis and benchmarking to find market trends and best practices
Work closely with designers and product managers to ensure user insights are incorporated throughout the product development lifecycle