Design Program Manager, Design and Construction

City of New York•Long Island City, NY

2d•Hybrid

About The Position

Transportation Planning and Management (TPM) is responsible for the safe, efficient, and environmentally responsible movement of people and goods on the City's streets, supporting the larger goals of economic and social vitality for people living, working, and doing business in New York City. The Division’s responsibilities include roadway project planning, roadway design, technical analysis, maintenance of street signs, transit development, freight mobility, and roadway markings. TPM’s Design & Construction (D&C) unit has professional engineering oversight for geometric design elements of NYC roadways. We draw on expertise and talent of Civil Engineers, Urban Designers, Planners, Asset Managers, Inspectors, Administrators, Analysts, and others to evolve and maintain the curb geometry and street plans for all NYC’s 6300+ miles of roads, create and maintain official pavement marking and concrete island plans, and oversee the application and refurbishment of NYC’s 250+ million linear feet of pavement markings (stripes, messages, colored surface treatments for bus/bike/plaza, etc.). D&C is seeking a Design Program Manager to support the management of a large and complex portfolio of design work that includes in-house Street Improvement Projects (SIPs), the Markings After Resurfacing (MAR) program, and NYCDOT’s Capital program. The successful candidate will oversee and maintain a management system that provides D&C leadership with visibility into project status, workload, and resource allocation to support informed decision-making. Working under the direction of the Director of Design Quality, the Design Program Manager will review existing agency in-house project management procedures and identify opportunities to improve efficiency, consistency, accountability, and project delivery outcomes. The selected candidate will develop and implement best practices, manage project schedules, track performance metrics, and maintain reporting tools to support program oversight and continuous improvement. The Design Program Manager will facilitate coordination among internal stakeholders, monitor program risks and dependencies, prepare executive-level reports and presentations, and provide strategic recommendations to enhance project delivery processes across the agency. On behalf of D&C, the successful candidate will serve as a key liaison among design, planning, operations, and capital program staff, ensuring alignment of priorities, schedules, and resources. In close coordination with D&C’s Data Quality team, the Program Manager will develop and maintain program management tools to support day-to-day management activities. Additionally, the Program Manager will use D&C’s Customer Relationship Management (CRM) system – the unit’s intake portal, which logs all design requests. The Design Program Manager’s primary focus will be on time-sensitive SIPs. Over time, the candidate will build on the processes and practices established for these SIPs to support a broader range of design portfolio projects. The successful candidate will also be responsible for growing and developing the team to support this growth and expansion, as needed. The Department of Transportation’s (DOT) mission is to provide for the safe, efficient, and environmentally responsible movement of people and goods in the City of New York and to maintain and enhance the transportation infrastructure crucial to the economic vitality and quality of life of our primary customers, City residents. DOT is an equal opportunity employer, committed to recruiting and maintaining a diverse workforce in an open and inclusive environment.

Requirements

Serving permanently in the title of Associate Project Manager, reachable on the civil service list for Exam or eligible under the 55a program.
One year of full-time satisfactory experience in supervising employees performing project management work, such as planning, administering, managing, coordinating, or expediting, on engineering and/or architectural and/or landscape architectural projects, or supervising a construction project with a value of $1,000,000 or more.
A baccalaureate degree from an accredited college or university in engineering, engineering technology, architecture, landscape architecture, architectural technology, construction, construction management, construction technology, sustainable design, urban planning, urban studies, city planning, transportation planning, business administration, or public administration, and one year of full-time satisfactory experience in project management work, such as planning, administering, managing, coordinating, or expediting, for engineering and/or architectural and/or landscape architectural projects.
A four-year high school diploma or its educational equivalent and five years of experience as described in '1' above.
A four-year high school diploma or its educational equivalent plus any combination of college or university education and/or experience described in '1' above to make up the equivalent of five years of education and experience.
One year of experience credit will be given for: (a) each 30 semester credits of college or university education leading to a bachelor's degree from an accredited college or university in engineering, engineering technology, architecture, landscape architecture, architectural technology, construction, construction management, construction technology, sustainable design, urban planning, urban studies, city planning, transportation planning, business administration, or public administration; (b) a Master’s degree from an accredited college or university in one of the disciplines described in '1' above; (c) a Juris Doctor degree, or (d) a valid New York State license as a Professional Engineer, Registered Architect or Registered Landscape Architect.
Where experience which is primarily of a design nature is not acceptable towards meeting the qualification requirements.
In addition to meeting the qualification requirements for Assignment Level I, candidates must have at least one additional year of experience as described in '1' above in a supervisory capacity or have served for at least one year as a project manager for a large and/or complex construction project.
In addition to meeting the qualification requirements for Assignment Level I, candidates must have at least two additional years of experience as described in '1' above in a supervisory capacity or have served for at least two additional years as a project manager for a large and/or complex construction project.
New hires must reside in NYC for the first two years of employment.

Nice To Haves

Proactive and collaborative work style
Strong organizational, communication, analytical thinking, critical thinking, administrative, problem-solving, writing, and presentation skills
Strong time management skills with the ability to prioritize responsibilities effectively in a fast-paced environment
Easily adaptable to changing technologies

Responsibilities

Oversee and maintain a management system that provides D&C leadership with visibility into project status, workload, and resource allocation to support informed decision-making.
Review existing agency in-house project management procedures and identify opportunities to improve efficiency, consistency, accountability, and project delivery outcomes.
Develop and implement best practices, manage project schedules, track performance metrics, and maintain reporting tools to support program oversight and continuous improvement.
Facilitate coordination among internal stakeholders, monitor program risks and dependencies, prepare executive-level reports and presentations, and provide strategic recommendations to enhance project delivery processes across the agency.
Serve as a key liaison among design, planning, operations, and capital program staff, ensuring alignment of priorities, schedules, and resources.
Develop and maintain program management tools to support day-to-day management activities.
Use D&C’s Customer Relationship Management (CRM) system – the unit’s intake portal, which logs all design requests.
Focus primarily on time-sensitive SIPs, and over time, build on established processes and practices to support a broader range of design portfolio projects.
Be responsible for growing and developing the team to support growth and expansion, as needed.