Design Producer Senior

USAA•San Antonio, NC

16h•Hybrid

About The Position

We are a multi-disciplinary team of product designers, UX strategists, content strategists, and producers supporting our members that Bank with USAA. We are built to operate at enterprise scale without losing the craft that makes the work worth doing. As a dedicated Design Producer Senior, you will apply advanced knowledge and experience in human-centered design to lead high-performing teams through the design lifecycle, orchestrating the work of cross-functional teams to facilitate the design vision for moderately complex to complex Member and Employee experiences in a human-centered, data-informed, agile environment. Leads continuous organizational improvement and facilitates operational excellence in the planning, execution, and delivery of programs and multi-track project intended to accomplish strategic business goals and objectives. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

Requirements

6 years of experience with business analysis or project and program management in a relevant design field, such as User Experience, User Interface Design, Digital Product Design, or Web Design.
Advanced facilitation, negotiation and consensus building skills.
Advanced communication skills experienced in presenting to Senior and Executive leaders.
Demonstrated experience with Agile frameworks and methodologies such as Scaled Agile Framework (SAFe), Scrum, and Kanban.
Advanced experience with Program and/or Project Management methods and tools.

Nice To Haves

Strong experience using Figma, Jira, and Confluence.
Reporting fluency with Tableau, Power BI, Looker, or ServiceNow.
Working knowledge of at least one capacity-planning model.
3 plus years demonstrated experience improving operational metrics such as design cycle time or vendor cost reduction.
US military experience through military service or a military spouse/domestic partner.

Responsibilities

Serves as primary point of contact for Association business partners and stakeholders to define the business and design requirements for moderately complex to complex projects.
Evaluates, plans, and organizes work and resources for the execution of design solutions from concept to production release, accountable for meeting quality targets and achieving program and project milestones within established timeframes and budget.
Oversees team meetings, rituals, and activities to keep project efforts on track and creates communications that provide insight on progress against key project deliverables, milestones, and metrics.
Monitors projects for issues or documented risk and oversees risk management by using established project management processes that address execution challenges associated with quality, schedule and costs.
Facilitates the removal of obstacles and impediments to the design team and facilitates the resolution of design issues through an understanding of business and design objectives.
Facilitates the alignment of stakeholders across projects, teams, and functions by identifying and responding to stakeholder needs and guides approvals with cross-functional partners and stakeholders.
Manages design research efforts and contributes to the creation of design solutions by generating ideas and creating design artifacts informed by advanced knowledge in human-centered design process and methodologies.
Oversees multiple design solutions through appropriate quality and compliance controls and check points and contributes to the development or continuous improvement of design processes, procedures, standards and guidelines to optimize organizational performance in the delivery of business value to members and employees.
Serves as a mentor to peers and oversees the efforts of team members.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.