Design Lead/Architect, Manhattan Active Order Management

Fulfillment IQ•Dallas, TX

9h•Remote

About The Position

Fulfillment IQ is hiring a Design Lead/Architect to serve as a functional design authority for Manhattan Active Order Management (MAO) within a large, multi-customer global program. The role translates complex operational and customer requirements into scalable solutions while protecting and continuously improving a shared global template. This includes conducting Fit-to-Template and GAP analyses, evaluating standard functionality, configuration, process changes, integrations, and extensions, and challenging unnecessary customization. The successful candidate will turn approved designs into configuration requirements and extension specifications, guide configurators and engineers, and support testing through go-live and stabilization. The position works US Eastern or Central business hours, is remote for eligible US-based candidates, and involves travel of up to 40%, including international travel to Latin America. The role reports to the SVP, Enterprise Systems. This is a 12-month renewable contract with full-time hours; full-time employment with Fulfillment IQ Inc. is also available.

Requirements

At least 5 years of experience in WMS/OMS solution design, functional architecture, product consulting, or implementation.
Strong hands-on functional expertise in Manhattan Active Order Management, including its configuration concepts, capabilities, and limitations.
Experience designing across complex integrations, with a working understanding of APIs, extension development, and their functional implications.
Deep understanding of order management processes, including order capture, validation, sourcing, allocation, and fulfillment orchestration.
Proven experience conducting Fit-to-Template and GAP analyses.
Experience customizing and implementing Order Management systems to support capabilities such as Inventory as Service, Promise Date, Third Party Logistic, Ship from Store, and Same Day Delivery.
Experience with the Inventory Hub module in MAO.
Experience working with and validating Order Configuration, Available to Commerce, Allocation, Release and Fulfilment Optimization Strategy, and Fulfilment Outage.
Experience supporting implementations from design through testing, deployment, and stabilization, and confidence in challenging proposed solutions.
Professional working proficiency in written and spoken English.
Must be legally authorized to work in the United States; visa sponsorship is not available.
Candidates must reside in Georgia, Texas, Florida, or Tennessee; Atlanta is preferred.

Nice To Haves

Experience with Manhattan Active WM.
Spanish language skills.

Responsibilities

Lead functional solution design for Manhattan Active Order Management implementations and template enhancements.
Conduct Fit-to-Template and GAP analyses and determine whether needs should be addressed through standard functionality, configuration, process change, integration, or extension.
Protect the global template by challenging unnecessary customization and consolidating recurring needs into reusable functionality.
Translate business requirements into documented functional designs, solution specifications, configuration requirements, and extension specifications.
Ensure end-to-end consistency across warehouse management, order management, and surrounding applications.
Contribute to continuous development of the global Manhattan Active template and apply design principles, configuration guardrails, and architecture standards.
Support functional change requests, impact assessments, and the template roadmap, escalating deviations as needed.
Review configuration approaches and technical designs against intended business processes.
Assess enhancement impacts across MAO, integrations, reporting, and extensions.
Guide configurators and extension engineers through implementation.
Define functional acceptance criteria and critical end-to-end test scenarios.
Support QA, SIT, and UAT, and drive functional issue resolution through go-live and stabilization.
Facilitate design workshops, document decisions, and coach super users and configurators.

Benefits

Comprehensive medical, dental, and vision coverage for employees and their families (full-time employees).
Employee wellness programs where applicable.
Paid time off, sick leave, and public holidays for full-time employees.
Flexible leave policies that respect local labor standards.
Employee stock options (ESOP), where applicable.
Dedicated learning and development budget supporting skills, leadership, and career progression.
Remote and hybrid work options and flexible hours aligned with role and client needs.
Equipment and workstation allowances.
Internet and business travel reimbursements.
Team events and offsites.