Design Lead/Architect, Manhattan Active Order Management

Fulfillment IQ•Tampa, FL

8h•Remote

About The Position

Fulfillment IQ is hiring a Design Lead/Architect to serve as a functional design authority for Manhattan Active Order Management on a global platform within a large, multi-customer program. The role translates complex operational and customer requirements into scalable solutions while protecting a shared global template. This includes leading Fit-to-Template and GAP analyses, challenging unnecessary customization, and guiding configurators and engineers from design through go-live and stabilization. The position works across order management, warehouse management, integrations, and surrounding applications. The successful candidate will help evolve the global Manhattan Active template, document configuration requirements and extension specifications, support testing and deployment, and facilitate design workshops and knowledge transfer. The role follows US Eastern or Central business hours and requires travel of up to 40%, including international travel to Latin America. The role is open to candidates residing in Georgia (Atlanta preferred), Texas, Florida, or Tennessee. It is a 12-month renewable contract with full-time hours; full-time employment with Fulfillment IQ Inc. is also available. Applicants must be legally authorized to work in the United States. The position is not eligible for employment visa sponsorship.

Requirements

At least 5 years of experience in WMS/OMS solution design, functional architecture, product consulting, or implementation.
Strong, hands-on functional expertise in Manhattan Active Order Management, including its configuration concepts, capabilities, and limitations.
Experience designing across complex integrations, with a working understanding of APIs, extension development, and their functional implications.
Deep understanding of order management processes, including order capture, validation, sourcing, allocation, and fulfillment orchestration.
Proven experience with Fit-to-Template and GAP analysis.
Experience customizing and implementing Order Management systems to support modules or capabilities such as Inventory as Service, Promise Date, Third Party Logistic, Ship from Store, and Same day Delivery.
Experience with the Inventory Hub module in MAO.
Experience working with and validating Order Configuration, Available to Commerce, Allocation, Release and Fulfilment Optimization Strategy, and Fulfilment Outage.
Experience supporting implementations from design through testing, deployment, and stabilization, with confidence to challenge proposed solutions.
Professional working proficiency in written and spoken English.
Legally authorized to work in the United States; employment visa sponsorship is not available.
Residence in Georgia (Atlanta preferred), Texas, Florida, or Tennessee.

Nice To Haves

Experience with Manhattan Active WM.
Spanish language proficiency.

Responsibilities

Lead functional solution design for Manhattan Active Order Management implementations and template enhancements.
Run Fit-to-Template and GAP analyses, deciding between standard functionality, configuration, process change, integration, or extension.
Protect the global template by challenging unnecessary customization and consolidating recurring needs into reusable functionality.
Translate approved designs into documented functional designs, configuration requirements, and extension specifications.
Evaluate solution options and ensure end-to-end consistency across warehouse management, order management, and surrounding applications.
Contribute to the continuous development of the global Manhattan Active template and apply design principles, configuration guardrails, and architecture standards.
Support functional change requests, impact assessments, and the template roadmap; escalate deviations.
Review configuration approaches and technical designs against intended business processes.
Assess the impact of enhancements across MAO, integrations, reporting, and extensions.
Define functional acceptance criteria and critical end-to-end test scenarios.
Support QA, SIT, and UAT, and drive functional issue resolution through go-live and stabilization.
Facilitate design workshops, document decisions, and coach super users and configurators.
Guide configurators and extension engineers through implementation and go-live.

Benefits

Comprehensive medical, dental, and vision coverage for employees and their families (full-time employees).
Employee wellness programs where applicable.
Competitive paid time off, sick leave, and public holidays (full-time employees).
Flexible leave policies that respect local labour standards.
Employee stock options (ESOP), where applicable.
Dedicated learning and development budget, with support for skills, leadership, and career progression.
Remote and hybrid work options and flexible hours aligned with role and client needs.
Equipment and workstation allowances.
Internet and business travel reimbursements.
Team events and offsites.