Design Lead/Architect, Manhattan Active Order Management

Fulfillment IQ • Atlanta, GA

8h • Remote

About The Position

Fulfillment IQ is hiring a Design Lead/Architect to serve as a functional design authority on a global Manhattan Active platform within a large, multi-customer program. The role translates complex operational and customer requirements into scalable solutions for Manhattan Active Order Management and protects the shared global template by leading Fit-to-Template and GAP analyses, challenging unnecessary customization, and guiding configurators and engineers through go-live. The position works US Eastern or Central business hours and may require up to 40% travel, including international travel to Latin America.

The role leads functional solution design for implementations and template enhancements. It evaluates whether requirements should be addressed through standard functionality, configuration, process changes, integration, or extensions; translates approved designs into clear requirements and specifications; and supports implementation from design through testing, deployment, stabilization, and knowledge transfer. The position is remote and US-based, with eligibility limited to candidates residing in Georgia (Atlanta preferred), Texas, Florida, or Tennessee. The engagement is a renewable 12-month contract with full-time hours; full-time employment with Fulfillment IQ Inc. is also available.

Requirements

• At least 5 years of experience in WMS/OMS solution design, functional architecture, product consulting, or implementation.
• Strong, hands-on functional expertise in Manhattan Active Order Management, including its configuration concepts, capabilities, and limitations.
• Working understanding of APIs, extension development, and their functional implications, with experience designing across complex integrations.
• Deep understanding of order management processes, including order capture, validation, sourcing, allocation, and fulfillment orchestration.
• Proven experience with Fit-to-Template and GAP analysis.
• Experience customizing and implementing Order Management systems to support modules or capabilities such as Inventory as Service, Promise Date, Third Party Logistic, Ship from Store, and Same day Delivery.
• Experience with the Inventory Hub module in MAO.
• Experience working with and validating Order Configuration, Available to Commerce, Allocation, Release and Fulfilment Optimization Strategy, and Fulfilment Outage.
• Experience supporting implementations from design through testing, deployment, and stabilization, and confidence challenging proposed solutions.
• Professional working proficiency in written and spoken English.
• Legally authorized to work in the United States; the position is not eligible for employment visa sponsorship now or in the future.
• Must reside in Georgia (Atlanta preferred), Texas, Florida, or Tennessee.
• Ability to work US Eastern or Central business hours and travel up to 40%, including international travel to Latin America.

Nice To Haves

• Experience with Manhattan Active WM.
• Spanish language skills.

Responsibilities

• Lead functional solution design for Manhattan Active Order Management implementations and template enhancements.
• Run Fit-to-Template and GAP analyses and determine whether needs should be met through standard functionality, configuration, process change, integration, or extension.
• Protect the global template by challenging unnecessary customization and consolidating recurring needs into reusable functionality.
• Translate business requirements and approved designs into documented functional designs, configuration requirements, solution specifications, and extension specifications.
• Evaluate solution options and ensure end-to-end consistency across warehouse management, order management, and surrounding applications.
• Contribute to ongoing development of the global Manhattan Active template and apply design principles, configuration guardrails, and architecture standards.
• Support functional change requests, impact assessments, and the template roadmap; escalate deviations.
• Guide configurators and extension engineers and review configuration approaches and technical designs against intended business processes.
• Assess the impact of enhancements across MAO, integrations, reporting, and extensions.
• Define functional acceptance criteria and critical end-to-end test scenarios.
• Support QA, SIT, and UAT, and drive functional issue resolution through go-live and stabilization.
• Facilitate design workshops, document decisions, and coach super users and configurators.

Benefits

• Comprehensive medical, dental, and vision coverage for the employee and family (full-time employees).
• Employee wellness programs, where applicable (full-time employees).
• Competitive paid time off, sick leave, and public holidays (full-time employees).
• Flexible leave policies that respect local labour standards (full-time employees).
• Employee stock options (ESOP), where applicable (full-time employees).
• Dedicated learning and development budget supporting skills, leadership, and career progression (full-time employees).
• Remote and hybrid work options and flexible hours aligned to role and client needs (full-time employees).
• Equipment and workstation allowances, internet and business travel reimbursements, team events, and offsites (full-time employees).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed