Design Lead/Architect, Manhattan Active Order Management

Fulfillment IQ • Houston, TX

8h • Remote

About The Position

Fulfillment IQ is hiring a Design Lead/Architect to serve as a functional design authority for Manhattan Active Order Management (MAO) on a global platform within a large, multi-customer program. The role translates complex operational and customer requirements into scalable solutions while protecting and advancing a shared global template. It leads Fit-to-Template and GAP analyses, evaluates whether needs should be addressed through standard functionality, configuration, process changes, integration, or extensions, and challenges unnecessary customization.

The position works with configurators, extension engineers, QA teams, clients, and business stakeholders from design through testing, deployment, go-live, and stabilization. It is remote and open to US-based candidates residing in Georgia (Atlanta preferred), Texas, Florida, or Tennessee. Work follows US Eastern or Central business hours, with travel of up to 40%, including international travel to Latin America. The role reports to the SVP, Enterprise Systems. The engagement is a renewable 12-month contract with full-time hours; full-time employment with Fulfillment IQ Inc. is also available.

Fulfillment IQ is a supply chain engineering and transformation company serving brands, retailers, and 3PLs. Its work spans warehouse design, automation, order management, transportation, and end-to-end supply chain execution through consulting, systems implementation, and proprietary platforms.

Requirements

• At least 5 years of experience in WMS/OMS solution design, functional architecture, product consulting, or implementation.
• Strong, hands-on functional expertise in Manhattan Active Order Management, including its configuration concepts, capabilities, and limitations.
• Experience designing across complex integrations, with a working understanding of APIs, extension development, and their functional implications.
• Deep understanding of order management processes, including order capture, validation, sourcing, allocation, and fulfillment orchestration.
• Proven experience with Fit-to-Template and GAP analysis.
• Experience customizing and implementing an Order Management system to support modules or functionality such as Inventory as a Service, Promise Date, Third Party Logistic, Ship from Store, and Same Day Delivery.
• Experience with the Inventory Hub module in MAO.
• Experience working with and validating Order Configuration, Available to Commerce, Allocation, Release and Fulfilment Optimization Strategy, and Fulfilment Outage.
• Experience supporting implementations from design through testing, deployment, and stabilization, with confidence to challenge proposed solutions.
• Professional working proficiency in written and spoken English.
• Legal authorization to work in the United States; employment visa sponsorship is not available.
• Residence in Georgia, Texas, Florida, or Tennessee; Atlanta is preferred.

Nice To Haves

• Experience with Manhattan Active WM.
• Spanish language skills.

Responsibilities

• Lead functional solution design for Manhattan Active Order Management implementations and template enhancements.
• Run Fit-to-Template and GAP analyses and determine whether requirements call for standard functionality, configuration, process change, integration, or extension.
• Protect the global template by challenging unnecessary customization and consolidating recurring needs into reusable functionality.
• Translate business requirements and approved designs into documented functional designs, configuration requirements, and extension specifications.
• Ensure end-to-end solution consistency across warehouse management, order management, and surrounding applications.
• Contribute to the continuous development of the global Manhattan Active template and apply design principles, configuration guardrails, and architecture standards.
• Support functional change requests, impact assessments, the template roadmap, and escalation of deviations.
• Review configuration approaches and technical designs against intended business processes, and assess enhancement impacts across MAO, integrations, reporting, and extensions.
• Guide configurators and extension engineers through implementation.
• Define functional acceptance criteria and critical end-to-end test scenarios.
• Support QA, SIT, and UAT; drive functional issue resolution through go-live and stabilization.
• Facilitate design workshops, document decisions, and coach super users and configurators.

Benefits

• Comprehensive medical, dental, and vision coverage for employees and their families (full-time employees).
• Employee wellness programs where applicable (full-time employees).
• Competitive paid time off, sick leave, and public holidays (full-time employees).
• Flexible leave policies that respect local labour standards (full-time employees).
• Employee stock options (ESOP), where applicable (full-time employees).
• Dedicated learning and development budget, with support for skills, leadership, and career progression (full-time employees).
• Remote and hybrid work options and flexible hours aligned to role and client needs (full-time employees).
• Equipment and workstation allowances, internet and business travel reimbursements, and team events and offsites (full-time employees).
• Contract engagements are paid at an agreed hourly or daily rate; full-time roles are paid a base salary in USD.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed