Design Lead/Architect, Manhattan Active Order Management

Fulfillment IQ • Memphis, TN

8h • Remote

About The Position

Fulfillment IQ is hiring a Design Lead/Architect to serve as a functional design authority for Manhattan Active Order Management on a global platform within a large, multi-customer program. The role translates complex operational and customer requirements into scalable solutions and protects the shared global template through Fit-to-Template and GAP analyses, governance, and careful evaluation of customization. The successful candidate will guide configurators and extension engineers from design through go-live and stabilization.

The role works US Eastern or Central business hours and is remote for candidates based in the United States, with eligibility limited to Georgia (Atlanta preferred), Texas, Florida, or Tennessee. Travel may be up to 40%, including international travel to Latin America. The position is offered as a renewable 12-month contract with full-time hours; full-time employment with Fulfillment IQ Inc. is also available. The hiring timeline is immediate, and applications are open until filled. The position reports to the SVP, Enterprise Systems.

Fulfillment IQ is a supply chain engineering and transformation company serving brands, retailers, and third-party logistics providers. It works across strategy, supply chain, and technology, including warehouse design, automation, order management, transportation, and end-to-end supply chain execution. Its work includes consulting, systems implementation, and proprietary platforms.

The role includes functional architecture and solution design, global template development and governance, configuration and development support, and testing, deployment, and knowledge transfer. Full-time employees may receive medical, dental, and vision coverage, wellness programs, paid time off, sick leave, public holidays, employee stock options where applicable, learning and development support, remote or hybrid work options, flexible hours aligned with role and client needs, equipment and workstation allowances, internet and business travel reimbursements, and team events and offsites. These benefits do not apply to contractors, who are engaged on a fixed-term contract rate.

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available now or in the future.

Requirements

• At least 5 years of experience in WMS/OMS solution design, functional architecture, product consulting, or implementation.
• Strong, hands-on functional expertise in Manhattan Active Order Management, including its configuration concepts, capabilities, and limitations.
• Deep understanding of order management processes, including order capture, validation, sourcing, allocation, and fulfillment orchestration.
• Proven experience with Fit-to-Template and GAP analysis.
• Experience designing across complex integrations, with a working understanding of APIs, extension development, and their functional implications.
• Experience customizing and implementing Order Management systems to support modules or capabilities such as Inventory as Service, Promise Date, Third Party Logistic, Ship from Store, and Same day Delivery.
• Experience with the Inventory Hub module in MAO.
• Experience working with and validating Order Configuration, Available to Commerce, Allocation, Release and Fulfilment Optimization Strategy, and Fulfilment Outage.
• Experience supporting implementations from design through testing, deployment, and stabilization, and confidence challenging proposed solutions.
• Professional working proficiency in written and spoken English.
• Must be legally authorized to work in the United States; the position is not eligible for employment visa sponsorship.
• Must reside in Georgia (Atlanta preferred), Texas, Florida, or Tennessee.

Nice To Haves

• Experience with Manhattan Active WM.
• Spanish language proficiency.

Responsibilities

• Lead functional solution design for Manhattan Active Order Management implementations and template enhancements.
• Run Fit-to-Template and GAP analyses; determine whether needs should be addressed through standard functionality, configuration, process change, integration, or extension.
• Protect the global template by challenging unnecessary customization and consolidating recurring needs into reusable functionality.
• Translate business requirements and approved designs into documented functional designs, configuration requirements, and extension specifications.
• Evaluate solution options and ensure end-to-end consistency across warehouse management, order management, and surrounding applications.
• Contribute to continuous development of the global Manhattan Active template; apply design principles, configuration guardrails, and architecture standards.
• Support functional change requests, impact assessments, and the template roadmap, and escalate deviations.
• Guide configurators and extension engineers; review configuration approaches and technical designs against intended business processes.
• Assess the impact of enhancements across MAO, integrations, reporting, and extensions.
• Define functional acceptance criteria and critical end-to-end test scenarios.
• Support QA, SIT, and UAT, and drive functional issue resolution through go-live and stabilization.
• Facilitate design workshops, document decisions, and coach super users and configurators.

Benefits

• Comprehensive medical, dental, and vision coverage for employees and their families (full-time employees only).
• Employee wellness programs where applicable (full-time employees only).
• Competitive paid time off, sick leave, and public holidays (full-time employees only).
• Flexible leave policies that respect local labour standards (full-time employees only).
• Employee stock options (ESOP), where applicable (full-time employees only).
• Dedicated learning and development budget and support for skills, leadership, and career progression (full-time employees only).
• Remote and hybrid work options and flexible hours aligned with role and client needs (full-time employees only).
• Equipment and workstation allowances, internet and business travel reimbursements, team events, and offsites (full-time employees only).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed