Design Lead/Architect, Manhattan Active Order Management

Fulfillment IQ • Nashville, TN

8h • Remote

About The Position

Fulfillment IQ is hiring a Design Lead/Architect to serve as a functional design authority for Manhattan Active Order Management on a global, multi-customer platform program. The role translates complex operational and customer requirements into scalable solutions while protecting a shared global template. It includes leading Fit-to-Template and GAP analyses, deciding whether needs are best met through standard functionality, configuration, process change, integration, or extensions, and challenging unnecessary customization.

The Design Lead/Architect translates approved designs into configuration requirements and extension specifications, guides configurators and engineers, and supports implementations from design through testing, go-live, and stabilization. The role collaborates across warehouse management, order management, and surrounding applications; contributes to template development and governance; and facilitates design workshops and knowledge transfer. The position is remote for eligible US-based candidates in Georgia (Atlanta preferred), Texas, Florida, or Tennessee, works US Eastern or Central business hours, and requires travel of up to 40%, including international travel to Latin America. The role is offered as a renewable 12-month contract with full-time hours; full-time employment with Fulfillment IQ Inc. is also available.

Requirements

• At least 5 years of experience in WMS/OMS solution design, functional architecture, product consulting, or implementation.
• Strong, hands-on functional expertise in Manhattan Active Order Management, including configuration concepts, capabilities, and limitations.
• Experience designing across complex integrations, with a working understanding of APIs, extension development, and their functional implications.
• Deep understanding of order management processes, including order capture, validation, sourcing, allocation, and fulfillment orchestration.
• Proven experience with Fit-to-Template and GAP analysis.
• Experience customizing and implementing Order Management systems to support modules and capabilities such as Inventory as Service, Promise Date, Third Party Logistic, Ship from Store, and Same Day Delivery.
• Experience with the Inventory Hub module in MAO.
• Experience working with and validating Order Configuration, Available to Commerce, Allocation, Release and Fulfilment Optimization Strategy, and Fulfilment Outage.
• Experience supporting implementations from design through testing, deployment, and stabilization, with confidence to challenge proposed solutions.
• Professional working proficiency in written and spoken English.
• Legally authorized to work in the United States; the position is not eligible for employment visa sponsorship.
• Reside in Georgia (Atlanta preferred), Texas, Florida, or Tennessee.
• Availability to work US Eastern or Central business hours and travel up to 40%, including international travel to Latin America.

Nice To Haves

• Experience with Manhattan Active WM.
• Spanish language proficiency.

Responsibilities

• Lead functional solution design for Manhattan Active Order Management implementations and template enhancements.
• Run Fit-to-Template and GAP analyses, selecting among standard functionality, configuration, process change, integration, or extension.
• Protect the global template by challenging unnecessary customization and consolidating recurring needs into reusable functionality.
• Translate business requirements into documented functional designs and solution specifications.
• Ensure end-to-end consistency across warehouse management, order management, and surrounding applications.
• Contribute to continuous development of the global Manhattan Active template, applying design principles, configuration guardrails, and architecture standards.
• Support functional change requests, impact assessments, and the template roadmap; escalate deviations.
• Write configuration requirements and extension specifications from approved designs.
• Review configuration approaches and technical designs against intended business processes.
• Assess the impact of enhancements across MAO, integrations, reporting, and extensions.
• Guide configurators and extension engineers through implementation.
• Define functional acceptance criteria and critical end-to-end test scenarios.
• Support QA, SIT, and UAT, and drive functional issue resolution through go-live and stabilization.
• Facilitate design workshops, document decisions, and coach super users and configurators.

Benefits

• Comprehensive medical, dental, and vision coverage for employees and their families (full-time employees).
• Employee wellness programs where applicable (full-time employees).
• Competitive paid time off, sick leave, and public holidays (full-time employees).
• Flexible leave policies that respect local labour standards (full-time employees).
• Employee stock options (ESOP), where applicable (full-time employees).
• Dedicated learning and development budget supporting skills, leadership, and career progression (full-time employees).
• Remote and hybrid work options and flexible hours aligned to role and client needs (full-time employees).
• Equipment and workstation allowances, internet and business travel reimbursements, team events, and offsites (full-time employees).
• Contract engagements are paid at an agreed hourly or daily rate; full-time roles are paid a base salary in USD.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed