Design Engineer

Ajax•New York City, NY

37d•Hybrid

About The Position

White collar businesses depend on fragile, time consuming data entry to plan, record, and execute work. Client services firms (~$10B TAM) are especially dependent on this broken process: lawyers, accountants, and consultants need to faithfully track their time in order to get paid. Lawyers spend an hour per day tracking their time, and fail to account for 20% of their work. Ajax frees hardworking professionals to do their jobs by passively capturing, analyzing, and preparing the reports they owe their boss/client/whoever. Our results speak for themselves: 0% Customer Churn: we have never lost a firm (<10% annual is considered good). 98% Pilot Conversion Rate: when we start pilots, we win them (>70% is considered good). Customers say things like “I’m going to leave my husband for Ajax” “I was so bad at time tracking that I was going to have to switch careers until I found you” “This is somewhere between 5,000 and 10,000 better than what I was doing before” “This is the easiest money I’ve ever spent”.

Requirements

An engineer with a design portfolio, or a designer with a github
>2 years of experience building and iterating on live products
Wants to work to make these crazy LLMs useful for real people

Nice To Haves

Your reward function is customer happiness
You want ownership - that means shipping your ideas and owning the results.
You like adventure. We’re solving an unsolved problem, so we need to be brave and rigorous in exploration.
The optimal number of unsuccessful experiments is higher than 0.

Responsibilities

Talk to customers, figure what problems they have, and build the solutions
Figure out the right abstractions for a firm intelligence platform atop our timetracking
Meaningfully contribute to team composition: every eng interviews every candidate