Design Engineer I - POSB

ScanSource•Greenville, SC

12d•Onsite

About The Position

The Design Engineer I provides a high level of technical expertise to internal and external customers in a variety of forms that include design assistance, delivering education, and enabling the customer to do business with ScanSource. This role is expected to be an expert in Point of Sale, Barcoding and RFID Technologies and will act as a trusted advisor to the company's customers. This individual will be able to guide a customer through designing the best overall solution to include hardware and software.

Requirements

Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related field, or equivalent combination of education and/or experience.
1-3 years of experience in a presales, technical support, systems engineering, or related technology role.
Working knowledge of Point of Sale (POS), barcode scanning, label printing, mobile computing, RFID, and associated hardware technologies.
Understanding of wireless networking concepts, including Wi-Fi, Bluetooth, and device connectivity.
Ability to design, configure, and document technical solutions that address customer business requirements.
Knowledge of operating systems including Windows, Android, and embedded device platforms.
Excellent verbal and written communication skills with the ability to present technical concepts to both technical and non-technical audiences.
Strong customer service orientation and ability to build effective relationships with sales teams, partners, and suppliers.
Proficient in Microsoft Office Suite and Salesforce.

Nice To Haves

Experience with RFID solution design, tag selection, and reader configuration.
Familiarity with independent software vendor (ISV) applications supporting barcode and RFID solutions.
Knowledge of retail, warehouse, manufacturing, healthcare, or field mobility workflows.
Experience in distribution or working for a partner/reseller.

Responsibilities

Researches, recommends, and evaluates customer requirements to ensure the needs of the Business Partner and End User are satisfied.
Designs and prepares technical configurations, ensuring solutions are accurately aligned with customer specifications, operational requirements and best practices.
Develops and conducts technical training for sales representatives to enhance product knowledge and solution-selling capabilities.
Creates technical content and documentation for self-service tools and knowledge resources.
Regular attendance is an essential function of the Design Engineer I position.
Other duties as assigned.