Design Consultant

Tri Pointe Homes Holdings, Inc. • Anaheim, CA

4d • $60,000 • Onsite

About The Position

Tri Pointe Homes OC/LA is looking for an enthusiastic, experienced individual to join our talented group as a Design Consultant. The Design Consultant will counsel and direct homebuyers in the selection of all standard and upgrade options to personalize their new home.

Requirements

• A Bachelor’s degree in Interior Design or related field or equivalent years of experience is required.
• A minimum of 2 years of experience in a builder design center, retail design center, or previous client-facing design experience with a strong focus on customer service is required.
• Strong numeric orientation is required.
• Strong PC skills required, with a high level of proficiency in Microsoft Office Suite (MS Word, MS Excel, MS PowerPoint, and MS Outlook), Adobe Pro, and internet‐based programs such as Internet Explorer and Google Chrome required.
• Strong written/verbal communication skills.
• Customer service-oriented.
• Possess excellent selling, organizational, leadership, and communications skills as well as excellent interpersonal skills.
• Ability to effectively sell/promote products that contribute to the success of the Design Studio and foster customer satisfaction.

Nice To Haves

• Prior experience with Corrigo, Enterprise‐One/JD Edwards, Sharefile, Docusign, Envision, and Hyphen Solutions preferred.

Responsibilities

• Providing homeowners a professional design experience that will allow them to select available options, discuss finishes and various upgrades to assist in making their dream home become a reality.
• Provide buyers with product information; upgrade options, pricing information within buyers’ budget.
• Handle all revisions relating to color selections and addendum options in a timely and accurate manner with adherence to the cut-off schedule.
• Calculate pricing prepare paperwork for buyers’ review and approval.
• Manage the option selections and act as a liaison between construction, subcontractors, sales, and field.
• Respond to questions and customer concerns from Field, Customer Care, trade partners, and contractors on addendums and color selections.
• Meet or exceed expectations set for customer experience scores and sales goals incentives.
• Delivering revenue, margin, productivity, and customer experience standards in line with Company objectives.
• Ensure all paperwork and diagrams are correct and appropriate for homebuyers, construction, and trade partners.
• Inputs product item numbers into the design specification sheets on the computer and verifies for accuracy.
• Communicate any delays or issues to the Design Center Manager and any other necessary team member(s).
• Attend model walks and community kick-off meetings, as necessary.
• Manage the change order process
• Prepare an accurate schematic drawing for concrete, electrical, plumbing, carpentry, and flooring change order options for Construction Department.
• Providing an elevated customer experience from start to finish per company objectives.
• Other Duties as Assigned.

Benefits

• Competitive medical, dental and vision coverage
• Health Savings Account (HSA)
• Full and limited healthcare Flexible Spending Account (FSA)
• Dependent care FSA options
• Generous paid time off policies, like vacation, holidays, sick leave, jury duty, bereavement, and volunteer time
• Paid disability, parental and military leave
• Company-sponsored and voluntary term life, AD&D, and short- and long-term disability insurances
• 401(k) retirement plan with bi-weekly employer matching of 50% up to the first 6% of team member contributions
• Adoption assistance
• Fitness assistance
• Tuition assistance
• Worldwide emergency travel assistance
• EAP, grief counseling, and estate/will preparation services
• Additional discounts and supplementary employee-paid benefit programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level