Design Consultant (GTA)

Caivan Development Corporation•Oakville, ON

5d•Onsite

About The Position

We are seeking a reliable and organized Design Consultant, responsible for providing a best-in-class customer experience for every Caivan Homeowner. The Design Consultant is accountable for the overall customer experience, relationship management and dispute resolution.

Requirements

Post-secondary education in Design, Business Administration or a related field
Minimum of 2 years’ experience in a similar position
Valid driver’s license with access to a reliable vehicle and willingness to travel
Ability to multitask and handle multiple accounts and projects at once
Strong communication skills to enhance our customer’s experience
Meticulous attention to detail, innovative thinking, and problem-solving skills
Ability to work independently with minimal supervision as well as effectively as part of a Team
Must be highly motivated with a demonstrated track record of providing outstanding customer service

Responsibilities

Assist with all aspects of the Design Studio, including market research, design, sales, administrative functions, customer service, etc.
Ensures that the Design Studio is well integrated into the other departments to operate efficiently and deliver on customer expectations
Hosts Design Studio open house hours, walking customers through the Studio and explaining the available options
Ensure delivery of an exceptional customer experience from first introduction to the close of the customer’s home (using the established process)
Monitors scheduling all required appointments for Customers, with assistance from the Coordinator
Manage and maintain labelling and the organization of samples in the Design Studio, as required
Assists with all administrative work in the Design Studio, and provides general support, as required
Drives and manages customer service experience as set out by Caivan’s Touchpoint map
Achieve sales targets and projections
Complete and explain Design Studio Amendments with Customers
Complete interior colour and design selections with Customers
Follow-up with customers via telephone and email
Complete Design Centre reports on a weekly basis
Liaise with Marketing and Construction departments on a continuous and consistent basis
Perform any other duties, as required

Benefits

Industry Leading Wages
Annual Paid Operations Shutdown (in addition to Paid Vacation Days)
Complimentary Daily Lunch Program
Company-Paid Health & Dental Coverage
Coordinating Benefits
Life Insurance where applicable
Group Benefits & Perks (including Goodlife & Bell Mobile)
Use of ADP (HR Portal) – easily access your employee information, paystubs & schedule time off
Recognition Programs (contributions, milestones etc.)
Bi-Weekly Payments directly to your bank account