Design Consultant II

Porcelanosa USA•San Jose, CA

9d•$25 - $27•Onsite

About The Position

At Porcelanosa, precision, reliability, and excellence are at the core of everything we do—including our retail sales operations. As a Design Consultant II, you’ll have the opportunity to work with high-end products, collaborate with a creative and supportive team, and transform clients’ visions into reality. If you’re detail-oriented, organized, and eager to grow your career in a fast-paced, collaborative environment, this role offers the perfect opportunity. Join us and become part of a mission-driven team that values integrity, innovation, and continuous improvement.

Requirements

3-4 years of experience in a design consulting or sales role.
Excellent communication and customer service skills, with proven ability to close sales.
Strong organizational and time management skills.
Ability to work independently and as part of a team.
Detail-oriented and able to multitask.
Positive attitude and strong work ethic.

Nice To Haves

Previous experience in interior finish sales is preferred.

Responsibilities

Take part in training and development programs to keep abreast of company and market information.
Introduce, demonstrate, promote and sell existing and new products/services in the showroom.
Help maintain, update and design showroom displays, exhibitors and merchandising programs.
Work to meet or exceed sales objectives in terms of volume and margin.
Participate in the preparation of sales budgets for the showroom as assigned.
Quote prices, prepare proposals and provide information regarding terms of sale and delivery.
Coach junior showroom sales personnel and impart training as necessary.
Schedule and visit customers to support, close or service showroom sales.
Gather data on product/service tastes and trends exhibited by buyers in the showroom as required.
Receive and process cash instruments in settlement of showroom sales.
Enter customers, sales orders and other information necessary to complete sales transactions.
Prepare expense reports as necessary.
Handle showroom incoming calls.
Document and process customer service complaints, liaising with department and product managers as necessary.
Prepare sales and other reports and analysis as necessary.
Monitor and analyze customer sales and margins.
Manage overflow from other showroom personnel.
Attend trade shows and maintain/update customer databases as needed.
Assist customers in determining product/service needs/applications and provide assistance in design and inquiries.
Manage product returns, deliveries and pick-ups with regards to sales concluded through the showroom.
Handle showroom customer complaints and problems.
Conduct proactive customer service and follow up on orders.
Organize and carry out mailings and monitor showroom advertising campaigns for effectiveness.
Prepare or cause to be prepared designs, drawings and other deliverables for customers.
Other duties as assigned.