Design Associate

Haverty Furniture Companies, Inc•Nashville, TN

12d•Hybrid

About The Position

Assists Design Consultant in scheduling, preparing, and following with design services with Havertys customers. Will attend client’s homes with Design Consultant to assure proper furniture placement and color coordination, will also recommend additional furniture and accessories for the room design as needed. Will assist Design Consultant with in-Store Engagements and in-Store Appointments with clients. Position may involve sales training directly on the sales floor to enable an understanding of the Havertys customer engagement process. This role supports multiple showroom locations throughout the market, with travel ranging from nearby locations to showrooms up to approximately 45 miles from the home store. Work schedules are generally communicated in advance, and eligible mileage is reimbursed according to company policy.

Requirements

Bachelor’s degree (B.A.) from four-year college or university in interior design or related field; or 2 to 4 years related experience and/or training/ or equivalent combination of education and experience.
Must have a current valid drivers license with a clean driving record and be able to drive and provide personal transportation to Customer in-home appointments.
Reliable transportation with verification of minimum state required car insurance is a requirement of position.
Knowledge of email and systems such as Room Planner software/ Microsoft Office components/ Internet software/ Full-shot image ware.

Nice To Haves

ASID certification preferred.

Responsibilities

Once introduced to the client, assists Design Consultant and/or Sales Consultant by scheduling, or attending a scheduled qualified home visit. Position will require evening and weekend work at hours convenient to the Customer’s schedule.
Visits customers homes with Design Consultant, as applicable.
Assist Design Consultant with all aspects of in-Home visits.
Assist Design Consultant with building a personalized presentation using approved template and SWAGGER display, consisting of the colors and placement of furniture in the home, the visual samples of the actual furniture, the room plan, any needed accessories.
May draw floor plans using Havertys.com current floor planner software.
Will provide feedback with Design Consultant and Sales Consultant and Management after each house visit and upon completion of the floor plan and the Presentation template along with post purchase presentation.
Will assist Sales Consultant with the creation of special-order skus and sales reserves.
Will assist Sales Consultant with the creation of floor plans for in-store clients that need to better visualize the purchase, helping to close the sale as an in-store engagement.
Provide constructive feedback to Design Consultant to help build the sale and increase average ticket.
Have knowledge of special sales, financing plans, delivery procedures, warranties, etc.
Reinforce customer selections and help bring sale to closure.
May use My Sales Center to access and follow-up with customers.
Maintain knowledge of broad range of furniture styles and products.