DERMATOLOGY SUPPORT SPECIALIST - FULL TIME

WATSON CLINIC LLP•Baltimore, MD

7d•Onsite

About The Position

This position is for a full-time Dermatology Support Specialist. The role involves providing high-level patient satisfaction and customer service, acting as a liaison between patients, supervisory staff, clinical services, and provider personnel. Key responsibilities include managing pathology slides and reports, promoting positive team morale, providing coverage for dermatology phone rooms, and making recommendations for process improvements. The specialist will also be involved in collecting and compiling reports, training new staff, evaluating skills, and documenting appointment schedules. Additionally, the role requires monitoring patient wait times and ensuring adequate desk coverage, as well as attending meetings and training to stay updated on departmental protocols.

Requirements

High School graduate or GED equivalent.
All related education and experience must be within the last five (5) years.
Must possess advanced medical terminology and/or knowledge in the medical field.
Must have a minimum of 2 years experience in a medical and/or legal environment.
Must have a minimum of 2 years experience in medical appointment scheduling position to include insurance verification.
Must have a minimum of 2 years experience of customer service.
Must have a minimum of 1 year billing experience within medical or insurance environment (i.e. appropriate math skills to collect payments and make change).

Nice To Haves

Prefer advanced understanding of medical, insurance and legal terminology.
Prefer 4+ years customer service experience in related field.
Prefer 4+ years experience in medical appointment scheduling to include insurance verification.
Prefer 2+ year experience in billing/payment processing.
Proficient in IDX utilization.

Responsibilities

Maintain open communication with Supervisory Staff, Clinical Services and provider personnel; acting as a liaison to provide high level of patient satisfaction and customer service.
Collects, organizes and processes pathology slides and reports as needed.
Promotes high morale, acting as a role model to include: positive direction; research errors and complaints; and provide feedback and documented outcome to supervisory staff. Functions independently in absence of supervisor.
Provides coverage and support to dermatology phone rooms.
Makes recommendations to Supervisory Staff for improvement and/or streamline of processes.
Collect and compile reports as requested (i.e. performance reports, audits, appraisals).
Provide training to new-hire staff; assist in performing competency evaluations; continually observe skill levels to ensure adequate cross training and implement shared work assignments, adjusting as necessary based on work volume.
Assist in documenting and tracking appointment rotation grid. Prove monthly and on demand reports for dermatologists.
Observe patient volumes at desks to ensure minimal wait times; provide and direct PSS float coverage at any desk.
Attend meetings, conferences and training sessions to stay current with protocols and processes as they pertain to job and department needs as directed by Reception Supervisory Staff.