Dermatology Desk Nurse

Lockhart Matter Dermatology, Mohs & Aesthetic Center PLLC • Plano, TX

20d • Onsite

About The Position

Lockhart Matter Dermatology is seeking a highly capable Desk Nurse (Medical Assistant) to serve as a key point of contact for our patients and providers. This role is critical to maintaining smooth clinic operations and delivering an exceptional patient experience.
We are looking for a strong, confident, and tech-savvy candidate who can manage high call volume, handle complex patient interactions, and support clinical needs when necessary.

Requirements

• Dermatology experience required
• Medical Assistant certification/experience required
• Excellent time management skills with the ability to prioritize and stay organized in a high-volume setting
• Strong multitasking and organizational abilities
• Comfortable handling difficult patient conversations with professionalism
• Technologically proficient (ModMed/EMA EMR, Klara systems, phone systems, multitasking across platforms)
• Team-oriented with a positive, solution-focused mindset
• Reliable and adaptable in a dynamic clinic setting

Responsibilities

• Manage and triage all incoming patient calls, including high-volume and complex/difficult situations
• Provide accurate information, guidance, and follow-up to patients
• Communicate effectively with providers regarding patient concerns
• Perform suture removals of all types
• Assist with clinical tasks and fill in on the floor as needed
• Coordinate scheduling needs and patient flow support
• Assist with surgery scheduling
• Document patient interactions accurately in EMR
• Maintain professionalism and composure in a fast-paced environment

Benefits

• Medical, dental, vision, and supplemental insurance
• 401(k)
• 3 weeks paid time off (PTO)
• 7 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed