Dermatology Clinic RPN & Research Coordinator, (Scarborough)
About The Position
A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services. This dynamic role offers the opportunity to provide direct patient care in a fast-paced dermatology clinic. As a Clinical RPN & Research Coordinator you will play a key role in supporting patients through their treatment journey, ensuring seamless access to specialized medications and disease-related education. The ideal candidate is passionate about patient-centered care and thrives in a collaborative, multidisciplinary team environment. They are resourceful, proactive, and committed to improving healthcare access through innovation and continuous learning. Join us in making a meaningful impact on patient care and transforming the way dermatology patients receive treatment.
Requirements
- 2–4 years of clinical experience in dermatology (preferred).
- Experience in initiating and maintaining clinical research trials
- Licensed RPN with valid CPR and first aid certification and proof of liability
- Proficient in clinical skills: including administering IM and SC medications
- Confident in delivering health education, including patient self-injection training.
- Experience with excel, outlook, and word (an asset).
- Experience in patient support programs (strong asset).
- Background in dermatology and chronic disease management.
- In-depth knowledge of the pharmaceutical industry.
- Strong analytical & organizational skills:
- Exceptional problem-solving skills with keen attention to detail.
- Excellent documentation and record-keeping skills.
- Ability to meet deadlines and adapt to patient and hcp requirements.
- Strong ability to work autonomously with minimal supervision.
- Effective verbal and written communication skills.
- Proficient in collaborating with healthcare teams and stakeholders.
- Adhere to Sentrex policies and procedures.
Nice To Haves
- Knowledge of sterile technique is an asset.
- Experience with excel, outlook, and word (an asset).
- Experience in patient support programs (strong asset).
Responsibilities
- Serve as a research coordinator, fulfilling all responsibilities and requirements associated with the role in accordance with study protocols and regulatory standards
- Guide patients through complex treatment pathways, reducing barriers to accessing specialized care.
- Serve as the primary point of contact for your assigned healthcare team, ensuring a smooth and coordinated care experience.
- Provide education on disease management and treatment options to empower patients in their healthcare decisions.
- Work closely with internal and external partners, including pharmacies, insurance providers, and Patient Support Programs (PSPs), to streamline patient access to necessary medications.
- Continuously adapt and refine workflows to implement best practices that enhance patient outcomes and satisfaction.
- Perform all responsibilities of a research coordinator as delegated by the clinical investigator, ensuring full compliance with all applicable clinical trial regulations and regulatory guidelines
- Collaborate with healthcare providers (HCPs) to assist with patient assessments in an office setting.
- Assist the Physician's with triage of patients.
- Perform various delegated acts (e.g Biopsies, suture removals, kenalog injections etc.)
- Accurately process data entry at various stages of patient care.
- Provide medical support, including disease education, therapy guidance, injection training, and disease management.
- Participate in specialized training for specific therapies.
- Offer virtual support, including adherence assistance via inbound and outbound communication.
- Review patient files to ensure adherence to optimal care timelines and safety standards.
- Maintain accurate and confidential patient records.
- Liaise with physicians’ offices, pharmacies, service providers, and other stakeholders to ensure coordinated patient care.
- Engage in ongoing professional education and training.
- Administer medications (IM and SC) as required in a clinical setting.
- Monitor and document post-injection patient responses in compliance with regulatory standards.
- Conduct individual and group patient education sessions based on specific needs.
- Manage and schedule patient appointments to support care plan adherence.
- Work collaboratively within a multidisciplinary healthcare team.
- Provide proactive patient and hcp support, including enrollment facilitation, coverage renewals, and reimbursement assistance.
- Address disease state and product-related inquiries.
- Stay up to date on Canadian product monographs for prescribed and administered therapies.
- Report and document adverse events as per pharmacovigilance guidelines.
- Comply with Sentrex policies, procedures, and regulatory requirements.
- Assist in developing and adhering to protocols for safe care delivery.
- Follow all provincial college of nurses’ guidelines and professional nursing standards.
- Assist in the training of new staff as required.
- Carry out delegated medical acts as trained and under the direction of a physician, in accordance with the scope of practice defined for Registered Practical Nurses (RPNs) by the College of Nurses of Ontario.
- Assist with other duties as assigned by the manager.
Benefits
- Competitive Salary and generous vacation entitlement
- Wellness Program (5 paid days off for your well-being!)
- Paid Sick Days
- Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
- RRSP Matching Program
- Employee & Family Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
