Deputy Tax Administrator - Assessment

County of Mecklenburg, NC•Charlotte, NC

1d•Onsite

About The Position

Provides difficult technical and responsible administrative work in the supervision and management of the Tax Administrator’s office. This executive level position is responsible for making and leading policy decisions, overseeing activities, ensuring compliance with all applicable laws and guidelines, planning and preparation of operational budgets, strategic planning, and managing departmental initiatives; and is accountable for statutory responsibilities as indicated in the Revenue Laws and Machinery Act of North Carolina. Strategically lead, oversee, and direct all activities related to the county’s property appraisal and assessment functions. Key responsibilities: oversee the reappraisal of more than 425,000 tax parcels, and the annual assessments of all taxable real and personal property. Adheres to and enforces all federal, state, and local laws and ordinances related to the assessment of property for Mecklenburg County and the seven municipal jurisdictions within the County. Reporting to the Tax Administrator, and in collaboration with the Deputy Tax Administrator for Collections, leads the administration of the office. Collaborate with department executive leadership and other county agencies to ensure the successful accomplishment of the County Tax Administrator’s key goals and objectives. Advise Tax Administrator on assessment strategic initiatives.

Requirements

Eight (8) years of progressively responsible commercial and residential appraisal experience; or complex appraisal program management, including two years of supervisory experience
Bachelor’s degree in Finance, Accounting, Business Administration, Public Administration or a related field.
Combination of relevant education and relevant experience accepted: Yes
Requires a valid North Carolina or South Carolina Driver’s License
Requires County Driving Privileges
Certified Real Property Appraiser II- NC Department of Revenue within one year of employment
Proficient in various computer applications including Microsoft Office Suite

Nice To Haves

Master's Degree in a related field
IAAO designation such as the CAE, RES, or AAS
Mass Appraisal experience

Responsibilities

Coordinate and support all activities under the direction of the Tax Administrator including cross-divisional and cross-team strategy, and departmental communication plans and strategies.
Back up Tax Administrator in duties and assignments as requested.
Advise, plan and execute strategy, balanced scorecard initiatives and departmental vision and mission directives.
Assist in the development and management of the departmental operating budget.
Provide strategic leadership to the Assessment Division managers and staff, carrying out the Tax Administrator’s vision, mission, goals, strategies, expectations and measures.
Supervise, direct, and evaluate assigned staff, measure performance, and provide timely feedback or coaching needed for performance management process.
Ensure onboarding, systems and process training are conducted, tracked and up to date.
Ensure employee concerns or problems are addressed appropriately and according to HR or internal policies.
Establish and maintain quality standards governing the appraisal process, including staffing, metrics, training and review of assessments for accuracy.
Ensure all key responsibilities in the assessment arena are documented.
Refine processes and priorities as needed.
Oversee appraisal training, certifications, continuing education requirements and advanced training.
Provide oversight and direction for the implementation of programs and services administered by the Assessor’s Office.
Keep abreast of legislative changes and court decisions in tax assessment, appraisal and related areas and recommend adjustments and changes to methods and procedures as appropriate.
Oversee, direct and manage the reappraisal process.
Exercise independent judgement and initiative in executing details of work.
Develop tools, resources and processes to manage all aspects of the revaluation.
Responsible for the development and maintenance of the Mecklenburg County Real Property Schedule of Values, standards and rules developed for each revaluation cycle.
Confirms all key processes are documented, updated and communicated.
Ensure revaluation data elements in appraisal systems and resulting values are tested and adhere to the Schedule of Values as adopted by the Board of County Commissioners.
Oversee the coordination of public outreach efforts and participate in meetings with groups, media and communities in Mecklenburg County regarding the revaluation in support of the Assessment managers and Tax Administrator.
Conduct sales ratio studies.
Analyze real property market data to develop defendable base land values, adjustment factors and cost schedules for improved property.
Ensure the maintenance of the sales database, collection and analysis of information on real property sales, construction costs, income and expense information on commercial properties and all other factors affecting the values of real estate in Mecklenburg County to assist in identifying economic factors and trends within the county.
Oversee, direct and manage the appraisal and assessment of residential and commercial Real Property, business and individual Personal Property, to include discovery, Audits, Gap assessments and Registered Motor Vehicles.
Ensure laws, policies, and guidelines governing property appraisal are interpreted and applied correctly.
Develop policies and procedures for assessment and quality control.
Ensure assessment and quality controls are aligned and effective in improving assessment quality and accuracy.
Interpret county and state laws governing property assessment.
Oversee the Real and Personal Property “Informal” or Assessor’s review and Formal Appeals process.
Consult and advise on recommended changes to value.
Ensure staff are expertly trained to correctly evaluate all elements of the valuation, the case development process, communication strategies with appellants, training, and serve as subject matter expert as needed.
Develop and consistently reinforce internal and external service quality including customer interactions, written communication, clear processes timeliness and accuracy of responses to email, and accuracy in executing all processes that impact residents of Mecklenburg County.
Interpret and equitably apply all laws, policies and service delivery consistently, according to policy and established procedures to all residents and employees.
Build relationships and find opportunities to collaborate with other departments to provide the highest level of service delivery.