Deputy Regional Manager

MANTECH • San Antonio, TX

8d • Onsite

About The Position

MANTECH seeks a motivated, career and customer-oriented Deputy Regional Manager to join our team at our San Antonio TX Location. MANTECH is at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we’ve been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now—unleash your potential with MANTECH!

Requirements

• Five years’ experience delivering IT services (primarily hardware)
• Able to support travel as needed to support operational objectives.
• Excellent communication skills, both verbal and written; ability to interface with the customer daily and explain complex technical topics to both internal and external customers with ease.
• Must have a 8570 Level II certification, such as Security+ CE
• Must have a current/active TS/SCI w/ Poly

Nice To Haves

• Five years of hands-on hardware deployment experience supporting network, end-user, conference room and other IT services

Responsibilities

• Aiding in the management and hands-on support as needed to all activities within the region, by providing leadership and direction to a multi-faceted team of technicians providing IT support to multiple sites in service categories including: Desktop support, AVMM/VTC, CAN management, telephony, TV services, cabling/infrastructure, patch management in a thin/thick client/laptop environment, and break/fix efforts with associated Service Level Agreements for completion times.
• Close coordination with Senior Leadership, and more so, in the absence of the Regional Manager to support the development and maintenance of operational processes and the ability to manage resources to meet Service Level Agreements and maintain budget objectives.
• Participating in interviews, contributing to hiring decisions, enforcing work roles, and establishing both training and operational processes to ensure adequate human resources to meet the challenges of the region.
• Submitting regular reports on daily operations, refresh efforts, and project management and delivering or overseeing training to maintain adequate human resources to meet regional challenges.
• Submitting and approving travel requests, to support regional needs and coordinating with government officials to present or clarify support requirements.
• Serving as the Alternate POC to address regional customer concerns, publishing work schedules and on-call rosters and collaborating with other Regional Managers to pool resources as needed.
• Tracking productivity to determine worker or process weaknesses, onboarding new employees and enforcing compliance standards for both the customer and ManTech.
• Setting goals and evaluating employee performance and providing direct and indirect feedback to subcontractors temporarily assigned to the region, as required.
• Providing close communication and collaboration with customers, senior leaders, and other ManTech management personnel.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed