Deputy Program Support Manager

PBG•Washington, DC

30d•Onsite

About The Position

PBG delivers mission-focused solutions that eliminate inefficiency and power transformation for federal agencies requiring agility, security, and impact. PBG’s McLean, VA office is seeking a senior operations and workforce-management professional to serve as Deputy Program Support Manager. This role will support the Contract Program Support Manager in directing day-to-day performance, staffing continuity, quality, reporting, security, and issue resolution across a large on-site workforce. The Deputy Program Support Manager must be prepared to maintain management continuity, coordinate multiple operational teams, and convert performance data and customer priorities into timely actions.

Requirements

Bachelor’s degree.
Six (6) years of progressive management experience in a high-volume production or office environment.
Three (3) years managing a team comparable in size and scope to the Headquarters personnel assigned.
Three (3) years of managing a seasonal or temporary workforce.
Three (3) years of experience using Microsoft Word, PowerPoint, Excel, and Outlook.
Ability to prepare management, business, technical, and personnel reports, reviews, and documents for internal and external use.
Knowledge and expertise in personnel management, with excellent oral and written communication skills.
Advanced proficiency in Microsoft Office applications.
Ability to prioritize workload for large teams and demonstrate excellent organizational skills.
Ability to interpret and apply regulatory material.
Ability to perform the duties of any Records Support Associate.
Must be bondable if performing cashier closeout functions.
Ability to work on-site in Washington, DC and sustain long-term availability.
Ability to lift and transport up to 45 pounds.
Proposal-ready resume with complete month/year dates that clearly substantiates every mandatory qualification.

Nice To Haves

Prior experience supporting the Department of State, identity services, records operations, fraud support, or high-volume citizen-service programs.
PMP, Lean Six Sigma, quality, workforce management, or related certification.
Advanced degree in management, public administration, business, or related discipline.
Experience managing Service Contract Act-covered or multi-site federal workforces and rapid staffing fluctuations.

Responsibilities

Act for the Contract Program Support Manager when delegated or during absences and maintain continuity of management authority.
Coordinate daily operations across teams, offices, workstreams, and labor categories.
Track staffing levels, vacancies, attendance, schedules, overtime requests, training, onboarding, and employee performance.
Lead operational meetings, action-item tracking, issue escalation, corrective actions, and follow-through.
Monitor productivity, accuracy, timeliness, backlog, customer service, and quality metrics and recommend improvements.
Support preparation of management plans, monthly reports, briefings, staffing forecasts, risk registers, and contract deliverables.
Coordinate with Team Leaders to balance workload, maintain coverage, and address performance or conduct concerns.
Enforce Privacy Act, PII, internal control, standards-of-conduct, physical-security, and information-security requirements.
Support recruiting, retention, succession planning, cross-training, knowledge transfer, and replacement readiness.
Assist with transition, surge, additional operational support, and authorized overtime planning.