Deputy Program Manager

IntelliDyne Jobs for Veterans • Washington, DC

5d • Hybrid

About The Position

Drives the operational leadership and technical support needs for a full spectrum IT service desk and IT engineering/operations program. Leads strategic discussions relating to IT infrastructure and service delivery and make recommendations to the client. Drives complex technology and process decisions based on the alignment of customer needs, costs, risks, and value proposition. Leads cross group project teams focused on problem solving, process implementation or organizational effectiveness. Directs the performance and development efforts of 4-8 direct reports and their extended teams. Works with team members to define career development plans and ensures the resources are available for them to progress according to the plan. Conducts performance reviews, recommends candidates for promotion and manages performance improvement plans as necessary. Act as a technical and program liaison with Government client and vendors. Support the successful technical, schedule, and cost performance of a major program through subordinate managers and leads, in accordance with contract requirements and company policies, procedures and guidelines. Acquire follow-on business associated with areas of responsibility and supports new business development by supporting major proposals personally, or through subordinate managers and leads. Create and be able to present technical and corporate capability presentations to clients and senior leadership. Serve as program liaison to Government clients in ad-hoc, weekly, and monthly meetings as necessary.

Requirements

• Minimum 15 years IT operations and infrastructure experience
• Minimum 5 years of management experience
• Bachelor’s degree; IT related field strongly preferred
• Possess one of the following certifications or demonstrated equivalent experience: PMP or Prince
• Must have a TS/SCI level security clearance
• Experience in a federal government contracting environment
• Strong and well-rounded background in Enterprise Information Technology Infrastructure
• Ability to develop close and effective working relationships with highly technical senior client management.
• Ability to multi-task, work independently and prioritize workload based on direction from senior management and/or customer.
• Proven Customer Service skills including the ability to focus on building customer relationships and responding to customer needs.
• Strong coaching and feedback skills.
• Ability to instill sense of urgency and be able to motivate the same sense of urgency in those under his/her leadership.
• Ability to execute on short- and long-term plans, balancing priorities and meeting deadlines.
• Ability to manage multiple discrete projects with varying timeframes and milestone schedules to achieve timely completion based on estimated completion dates.
• Strategic thinker with organization and leadership skills.
• Possess strong skills in facilitation management, team leadership, planning, and problem solving.
• Demonstrated capability to write (command of grammar, spelling, proofreading).
• Excellent oral communication and interpersonal skills; ability to deal with staff at all levels of the organization and its clients.
• Proven ability to resolve conflict.
• Proficiency with MS Word, Excel, PowerPoint, SharePoint, Project and Visio

Nice To Haves

• ITIL Foundations or higher certification
• Experience supporting quality assurance programs to meet CMMI and ISO standards

Responsibilities

• Drives the operational leadership and technical support needs for a full spectrum IT service desk and IT engineering/operations program.
• Leads strategic discussions relating to IT infrastructure and service delivery and make recommendations to the client.
• Drives complex technology and process decisions based on the alignment of customer needs, costs, risks, and value proposition.
• Leads cross group project teams focused on problem solving, process implementation or organizational effectiveness.
• Directs the performance and development efforts of 4-8 direct reports and their extended teams.
• Works with team members to define career development plans and ensures the resources are available for them to progress according to the plan.
• Conducts performance reviews, recommends candidates for promotion and manages performance improvement plans as necessary.
• Act as a technical and program liaison with Government client and vendors.
• Support the successful technical, schedule, and cost performance of a major program through subordinate managers and leads, in accordance with contract requirements and company policies, procedures and guidelines.
• Acquire follow-on business associated with areas of responsibility and supports new business development by supporting major proposals personally, or through subordinate managers and leads.
• Create and be able to present technical and corporate capability presentations to clients and senior leadership.
• Serve as program liaison to Government clients in ad-hoc, weekly, and monthly meetings as necessary.

Benefits

• Inclusive and supportive work environment
• Competitive compensation package
• Professional growth through annual subsidy for trainings, certifications, professional memberships as well as mentorships and job shadowing
• Medical, dental, vision, 401(K) with company match
• Flexible Paid Time Off Program, 11 holidays, paid parental leave, military leave, and government shutdown leave
• Rewards and recognition through peer awards, service year awards, spot bonuses, and annual company awards
• Wellness and mental health benefits
• Commuter benefits
• Flexible work options

What This Job Offers

• Job Type: Full-time
• Career Level: Manager