Deputy of Residential Services

The Arc Eastern Connecticut • Norwich, CT

20h • Onsite

About The Position

The Deputy of Residential Services is responsible for the day-to-day oversight of Residential Directors, providing leadership and oversight for all Community Living Arrangements (CLA), Continuous Residential Support (CRS), and wraparound day service programs. This role ensures that Residential Directors are fulfilling their supervisory responsibilities, including conducting and documenting regular staff meetings, ensuring compliance, and providing quality services. The position also requires ensuring confidentiality as mandated by law and The Arc and DDS policies and procedures, which includes maintaining records, conversations, and correspondence regarding program participants and staff as confidential.

Requirements

• Minimum of 3 years’ experience in the field of human services
• Minimum of 2 years supervisory experience
• Experience working with individuals with developmental disabilities preferred
• Any equivalent combination of experience and training which provides the required knowledge, skills and training is acceptable.

Nice To Haves

• Experience working with individuals with developmental disabilities

Responsibilities

• Provide day-to-day leadership and oversight of Residential Directors.
• Support Residential Directors in ensuring residents' needs are met through clinical services and implementation of clinical recommendations.
• Oversee Residential Directors, Senior Residential Managers, Residential Managers, and staff in-service training (Relias) and documentation (Therap).
• Ensure that all Managers and direct care staff are thoroughly oriented in their roles.
• Create and oversee implementation of master schedules in each group home.
• Ensure that all weekly, monthly, quarterly and annual QA processes are carried out by Managers and Directors.
• Submit CLA licensing packets to DDS and plans of correction as needed.
• Oversee QSR recommendation implementation and completion of agency response in the required time frame.
• Collaborate with DCF, DDS, school systems, other providers, Agency Nursing, and each individual's full team.
• Provide guidance in crisis situations to Directors, Managers, nursing and clinical staff.
• Re-assign and deploy staff in emergency situations.
• Facilitate intake and discharge of residents, including assessment of potential residents.
• Facilitate all DDS licensing and QSR reviews; ensure homes follow DDS licensing regulations and agency policy.
• Provide timely communication of all agency and department related items.
• Attend periodic, weekly and agency-wide meetings on new or current services, programs, compliance and other topics critical to successful operations.
• Develop and maintain an annual schedule for monthly Managers’ meetings.
• Conduct monthly Residential Managers’ meetings with agendas and minutes.
• Recommend and participate in the development of policy and SOPs as needed.
• Represent the agency at external meetings and events as requested.
• Exercise hire/promote/transfer/discipline/suspend/terminate authority in compliance with The Arc policies and procedures.
• Address performance concerns in a timely manner.
• Complete employee evaluations and goal setting.

Benefits

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Paid training while you get state certified
• 11 recognized holidays off and paid each year
• Earn paid vacation and paid sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed