Deputy General Manager (Starting at $27.36 an hour)

Regal Theatres•Silver Spring, MD

1d•Onsite

About The Position

The Deputy General Manager is responsible for upholding and administering all Regal policies and brand standards, ensuring adherence to cash management policies, and monitoring risk management within the theatre. This role involves ensuring compliance with food safety regulations, managing employee and guest safety, and overseeing loss prevention. The Deputy General Manager is also responsible for hiring, training, developing, and supervising staff, including kitchen and bar personnel, and ensuring all required certifications are current. They must maintain projection and sound technology, supervise theatre and kitchen maintenance, and optimize profits through strict cost controls and inventory management. Guest satisfaction, relations, marketing, and promotions are key aspects of this role, as is the accurate reconciliation of all receipts. The position requires a strong understanding of food preparation, safety standards, and maintaining a clean and hygienic environment. The Deputy General Manager must also ensure compliance with all federal and state laws regarding breaks and meal periods.

Requirements

Must be of legal age to sell and/or serve alcohol per state and/or local laws.
Must have working knowledge of all systems in booth and projection technology, including maintenance, programming, TMS operation and all related projection skills.
Completed or in the process of completing the management certification program.
Must be SDS trained.
Obtain food handlers card where applicable.
Obtain ServSafe Food Manager Certification.
Review and understand the Regal Operations Manual.
Required to read and understand training materials that will cover subjects such as sexual harassment and discrimination.
While performing the duties of this job the employee is frequently required to stand for extended periods of time; work quickly; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
The employee is regularly required to lift up to 60 lbs.
The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Proven experience with PC platforms and knowledge of basic office programs including but not limited to e-mail, word processing and spreadsheets.
Degree in Business and/or equivalent.
Two years management or supervisory position with experience in restaurant or VIP/luxury theatre concept.
Experience in high volume hospitality environment.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Nice To Haves

Performing minor repairs on kitchen appliances and theatre maintenance.
Obtaining qualified personnel for larger maintenance projects.

Responsibilities

Upholding and administering all Regal policies and brand standards.
Ensuring all cash management policies and procedures are adhered to.
Monitoring risk management as it pertains to the theatre (employee/guest safety, loss prevention, proper handling of food and alcohol, emergency situations, and accident reporting).
Complying with all food safety rules, laws, protocols, and standards, and maintaining Health Department rules and regulations.
Hiring, training, developing, mentoring, supervising, counseling, scheduling, and terminating employees (after conferring with HR).
Training staff in specific positions including server, box office, food runner, bartender, and kitchen staff; cross-training as needed.
Ensuring required alcohol certification and training are current.
Administering all required paperwork and upholding all company policies.
Maintaining projection and sound technology to ensure impeccable sight and sound experience for guests.
Directing kitchen and bar maintenance and sanitation programs.
Supervising theatre maintenance, including interior, building, and grounds.
Optimizing profits by maintaining strict cost controls (payroll, cost of goods, supplies).
Maintaining strict inventory controls for all supplies (food, beverage, janitorial, projection bulbs).
Ordering supplies, food, alcohol, and ingredients based on demand.
Controlling inventory, shortages, and spoilage levels and investigating inconsistencies.
Conducting full monthly/quarterly inventories.
Creating staff schedules to meet demand while controlling labor costs.
Completing daily theatre inspections and subsequent corrective actions.
Completing daily kitchen logs (cooling & reheating, food temperatures, refrigerator/freezer temperatures, sanitizer solution).
Ensuring all food and beverage items are consistently prepared and served per Regal’s recipes, portioning, cooking, and serving standards.
Ensuring guest satisfaction by greeting, thanking, and promptly addressing guest concerns.
Managing guest relations, marketing, and promotions.
Scheduling movie show times and timely delivery of show times.
Responding personally to guest questions and complaints.
Counting, depositing, and reconciling all receipts (cash, credit cards, coupons, etc.).
Keeping updated on recipe changes.
Measuring and assembling ingredients for menu items.
Expediting food from the kitchen.
Collaborating with managers and cooks to prepare meals.
Properly storing food items at appropriate temperatures.
Rotating stock items as per established procedures.
Restocking kitchen for subsequent shifts.
Maintaining a “clean as you go” approach throughout the shift.
Handling lost and found items in accordance with Regal policy.
Abiding by all federal and state laws regarding breaks and meal periods.
Directly supervising an unspecified number of employees.
Carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints; and resolving problems.
Interfacing effectively with customers, the public, and co-workers, and exhibiting sensitivity to the feelings of others.
Establishing goals, budgeting time, and setting priorities to achieve desired objectives.
Setting a standard of professionalism and instilling leadership traits in subordinate employees.
Operating copiers and other office equipment, devising and accessing different filing systems, and maintaining attention to detail.
Using tools and equipment with dexterity, and performing mechanical tasks as necessary.
Identifying problems, gathering relevant data, and noting possible causes of problems.
Evaluating relevant information, recognizing alternatives, reaching conclusions based on evidence, and implementing solutions.
Taking action beyond what is necessarily called for and performing tasks with a minimal amount of supervision.
Performing under pressure and/or opposition.
Performing calculations with speed and accuracy, and identifying and correcting errors.
Possessing good public speaking skills.
Effectively communicating in both oral and written form with employees, vendors, corporate staff, etc.
Listening effectively, responding clearly and directly, and ability to explain information to others.
Completing any legally required state or local training and obtaining the required certificate for selling/serving alcohol.
Completing the Regal Responsible Beverage Server training on Regal Online University.

Benefits

Medical and prescription coverage (with company contributions).
Life insurance (at no charge).
Disability insurance (at no charge).
Dental insurance options.
Vision insurance options.
Supplemental Life insurance options.
Accident insurance.
Critical Illness insurance.
Hospital Indemnity insurance.
Vacation time.
Sick leave.
Free movie passes.
Discounted concessions at any Regal location.
401(k) retirement plan with company match (eligibility after age 21 and six months of service).