Regal Cinebarre West Town Mall - Deputy General Manager - $24.50

Regal Theatres•Knoxville, TN

1d•Onsite

About The Position

The Deputy General Manager is responsible for upholding and administering all Regal policies and brand standards, ensuring cash management and risk management protocols are followed. This role involves overseeing employee and guest safety, loss prevention, proper handling of food and alcohol, and emergency situations. The Deputy General Manager must comply with all food safety rules and regulations, and is responsible for prompt reporting of accidents and incidents. Key duties include hiring, training, developing, mentoring, supervising, counseling, scheduling, and terminating employees (in consultation with HR). They will train staff in various positions, including server, box office, food runner, and bartender, as well as kitchen staff, ensuring cross-training as needed. Maintaining projection and sound technology for an optimal guest experience is crucial, requiring working knowledge of booth systems and projection technology. The role also involves directing kitchen and bar maintenance and sanitation programs, overseeing theatre maintenance, and performing minor repairs. Optimizing profits through strict cost controls on payroll, cost of goods, and supplies, and maintaining strict inventory controls for all supplies are essential. The Deputy General Manager will order supplies, food, and alcohol based on demand, control inventory levels, and conduct regular inventories. They are responsible for creating staff schedules to meet demand while controlling labor costs, completing daily theatre inspections, and ensuring daily kitchen logs are completed. Ensuring consistent food and beverage preparation and service per Regal's standards, and driving guest satisfaction by promptly addressing issues and turning dissatisfied guests into repeat customers are paramount. This role also involves guest relations, marketing, promotions, efficient scheduling of show times, and responding to guest inquiries and complaints. Financial responsibilities include counting, depositing, and reconciling all daily receipts. The Deputy General Manager must stay updated on recipe changes, measure and assemble ingredients, and ensure proper food storage and rotation. They will expedite food from the kitchen, collaborate with managers and cooks, and maintain a clean and sanitized work environment. Compliance with dress code, personal hygiene, and handling of lost and found items are also required. Adherence to federal and state laws regarding breaks and meal periods is mandatory. The position requires completion or in-progress status of a management certification program, SDS training, obtaining a food handler's card where applicable, and ServSafe Food Manager Certification. Understanding the Regal Operations Manual and training materials on topics like sexual harassment and discrimination is necessary.

Requirements

Must be of legal age to sell and/or serve alcohol per state and/or local laws.
Completed or in the process of completing the management certification program.
Must be SDS trained.
Obtain food handlers card where applicable.
Obtain ServSafe Food Manager Certification.
Review and understand the Regal Operations Manual.
Required to read and understand training materials that will cover subjects such as sexual harassment and discrimination.
Degree in Business and/or equivalent.
Two years management or supervisory position with experience in restaurant or VIP/luxury theatre concept.
Experience in high volume hospitality environment.
Possess good public speaking skills.
Effectively communicate in both oral and written form with employees, vendors, corporate staff, etc.
Listen effectively, respond clearly and directly, and ability to explain information to others.
Perform calculations with speed and accuracy, and identify and correct errors.
Identify problems, gather relevant data, and note possible causes of problems.
Evaluate relevant information, recognize alternatives, reach conclusions based on evidence, and implement solutions.
Take action beyond what is necessarily called for and perform tasks with a minimal amount of supervision.
Perform under pressure and/or opposition.
Proven experience with PC platforms and knowledge of basic office programs including but not limited to e-mail, word processing and spreadsheets.
Operate copiers and other office equipment, devise and access different filing systems and maintain attention to detail.
Use tools and equipment with dexterity, and perform mechanical tasks as necessary.
Interface effectively with customers, the public, and co-workers, and exhibit sensitivity to the feelings of others.
Establish goals, budget time, and set priorities to achieve desired objectives.
Continually set a standard of professionalism for others to follow and instill leadership traits in subordinate employees.
Directly supervises an unspecified number of employees.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, training and coaching of employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints; and resolving problems.
While performing the duties of this job the employee is frequently required to stand for extended periods of time; work quickly; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
The employee is regularly required to lift up to 60 lbs.
The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Nice To Haves

Assigned duties will include the selling/serving of alcohol and it is your responsibility to complete any legally required state or local training and obtain the required certificate.
In addition, you must complete the Regal Responsible Beverage Server training on Regal Online University.

Responsibilities

Upholding and administering all Regal policies and brand standards.
Ensuring all cash management policies and procedures are adhered to.
Monitoring risk management, including employee/guest safety, loss prevention, food and alcohol handling, and emergency situations.
Complying with all food safety rules, laws, protocols, and standards, and maintaining Health Department rules and regulations.
Promptly reporting accidents, incidents, and business interruptions.
Hiring, training, developing, mentoring, supervising, counseling, scheduling, and terminating employees (after conferring with HR).
Training staff in specific positions (server, box office, food runner, bartender, kitchen staff) and cross-training as needed.
Ensuring required alcohol certification and training are current.
Administering all required paperwork and upholding company policies.
Maintaining projection and sound technology for impeccable guest experience.
Directing kitchen and bar maintenance and sanitation programs.
Supervising theatre maintenance, including interior, building, and grounds.
Optimizing profits by maintaining strict cost controls (payroll, cost of goods, supplies).
Maintaining strict inventory controls for all food, beverage, janitorial supplies, and projection bulbs.
Ordering supplies, food, alcohol, and ingredients based on demand.
Controlling inventory, shortages, and spoilage levels and investigating inconsistencies.
Conducting full monthly/quarterly inventories.
Creating staff schedules to meet demand while controlling labor costs.
Completing daily theatre inspections and subsequent corrective actions.
Completing daily kitchen logs (cooling & reheating, food temperatures, refrigerator/freezer temperatures, sanitizer solution).
Ensuring food and beverage items are consistently prepared and served per Regal’s recipes, portioning, cooking, and serving standards.
Ensuring guest satisfaction by greeting, thanking, and promptly addressing issues to turn dissatisfied guests into repeat guests.
Managing guest relations, marketing, and promotions.
Scheduling movie show times efficiently and delivering them to all proper channels.
Responding personally to guest questions and complaints.
Counting, depositing, and reconciling all receipts (cash, credit cards, coupons, gift cards, checks, discount tickets, etc.).
Keeping updated on recipe changes.
Measuring and assembling ingredients for menu items.
Expediting food from the kitchen.
Collaborating with managers and cooks to prepare meals.
Properly storing food items at appropriate temperatures.
Rotating stock items as per established procedures.
Restocking kitchen for subsequent shifts.
Ensuring the food prep area and kitchen are cleaned and sanitized at the end of the shift.
Maintaining a “clean as you go” approach throughout the shift.
Knowledge and compliance of dress code and maintaining excellent personal hygiene.
Handling lost and found items in accordance with Regal policy.
Abiding by all federal and state laws regarding breaks and/or meal periods.