About The Position

This is a full-time Deputy General Manager position offering competitive pay and benefits, including free movies and discounted concessions. The role involves overseeing daily theatre operations, ensuring adherence to company policies and brand standards, managing staff, and optimizing profitability through cost control and inventory management. The position requires a strong understanding of cash management, risk management, food safety, and customer service. The Deputy General Manager will also be responsible for maintaining projection and sound technology, overseeing facility maintenance, and managing food and beverage operations.

Requirements

  • Must be of legal age to sell and/or serve alcohol per state and/or local laws.
  • Completed or in the process of completing the management certification program.
  • Must be SDS trained.
  • Obtain food handlers card where applicable.
  • Obtain ServSafe Food Manager Certification.
  • Review and understand the Regal Operations Manual.
  • Required to read and understand training materials covering subjects such as sexual harassment and discrimination.
  • Degree in Business and/or equivalent.
  • Two years management or supervisory position with experience in restaurant or VIP/luxury theatre concept.
  • Experience in high volume hospitality environment.
  • Possess good public speaking skills.
  • Effectively communicate in both oral and written form with employees, vendors, corporate staff, etc.
  • Listen effectively, respond clearly and directly, and ability to explain information to others.
  • Perform calculations with speed and accuracy, and identify and correct errors.
  • Identify problems, gather relevant data, and note possible causes of problems.
  • Evaluate relevant information, recognize alternatives, reach conclusions based on evidence, and implement solutions.
  • Take action beyond what is necessarily called for and perform tasks with a minimal amount of supervision.
  • Perform under pressure and/or opposition.
  • Proven experience with PC platforms and knowledge of basic office programs including e-mail, word processing, and spreadsheets.
  • Operate copiers and other office equipment, devise and access different filing systems and maintain attention to detail.
  • Use tools and equipment with dexterity, and perform mechanical tasks as necessary.
  • Interface effectively with customers, the public, and co-workers, and exhibit sensitivity to the feelings of others.
  • Establish goals, budget time, and set priorities to achieve desired objectives.
  • Continually set a standard of professionalism for others to follow and instill leadership traits in subordinate employees.
  • Must be able to stand for extended periods of time; work quickly; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
  • Occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
  • Regularly required to lift up to 60 lbs.
  • Vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Nice To Haves

  • Experience in a VIP/luxury theatre concept.

Responsibilities

  • Upholding and administering all Regal policies and brand standards.
  • Ensuring all cash management policies and procedures are adhered to.
  • Monitoring risk management, including employee/guest safety, loss prevention, and proper handling of food and alcohol.
  • Complying with all food safety rules, laws, protocols, and standards, and maintaining Health Department regulations.
  • Promptly reporting accidents, incidents, and business interruptions.
  • Hiring, training, developing, mentoring, supervising, counseling, scheduling, and terminating employees (after conferring with HR).
  • Training staff in specific positions including server, box office, food runner, and bartender, and cross-training as needed.
  • Training kitchen staff in specific positions and cross-training as needed.
  • Ensuring required alcohol certification and training are current.
  • Administering all required paperwork and upholding company policies.
  • Maintaining projection and sound technology for an impeccable guest experience.
  • Ensuring facilities are cleaned and maintained consistent with Regal standards.
  • Directing kitchen and bar maintenance and sanitation programs.
  • Scheduling and overseeing necessary maintenance and repairs on kitchen appliances and theatre facilities.
  • Optimizing profits by maintaining strict cost controls (payroll, cost of goods, supplies).
  • Maintaining strict inventory controls for all supplies (food, beverage, janitorial, projection bulbs).
  • Ordering supplies, food, alcohol, and ingredients based on demand.
  • Controlling inventory, shortages, and spoilage levels and investigating inconsistencies.
  • Conducting full monthly/quarterly inventories.
  • Creating staff schedules to meet demand while controlling labor costs.
  • Completing daily theatre inspections and subsequent corrective actions.
  • Completing daily kitchen logs (cooling & reheating, food temperatures, refrigerator/freezer temperatures, sanitizer solution).
  • Ensuring all food and beverage items are consistently prepared and served per Regal’s recipes, portioning, cooking, and serving standards.
  • Ensuring guest satisfaction by greeting, thanking, and promptly addressing any issues.
  • Managing guest relations, marketing, and promotions.
  • Responding personally to guest questions and complaints.
  • Counting, depositing, and reconciling all receipts (cash, credit cards, coupons, etc.).
  • Keeping updated on recipe changes.
  • Measuring and assembling ingredients for menu items.
  • Expediting food from the kitchen.
  • Collaborating with managers and cooks to prepare meals.
  • Properly storing food items at appropriate temperatures.
  • Rotating stock items and restocking kitchen for subsequent shifts.
  • Maintaining a clean and sanitized food prep area and kitchen.
  • Maintaining a "clean as you go" approach.
  • Adhering to dress code and maintaining excellent personal hygiene.
  • Handling lost and found items in accordance with Regal policy.
  • Abiding by all federal and state laws regarding breaks and meal periods.

Benefits

  • Medical and prescription coverage
  • Company contributions towards medical costs
  • Life insurance
  • Disability insurance
  • Dental insurance options
  • Vision insurance options
  • Supplemental Life insurance options
  • Accident insurance
  • Critical Illness insurance
  • Hospital Indemnity insurance
  • Vacation time
  • Sick leave
  • Free movie passes
  • Discounted concessions
  • 401(k) retirement plan with company match (eligibility after age 21 and six months of service)
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