Full Time Regal Loop Deputy General Manager $24

Regal•Kissimmee, FL

17h•Onsite

About The Position

The Deputy General Manager is responsible for upholding and administering all Regal policies and brand standards, ensuring cash management and risk management policies are adhered to. This role involves supervising staff, including hiring, training, and development, and ensuring compliance with all food safety and alcohol service regulations. The Deputy General Manager also oversees the maintenance of theatre technology and facilities, optimizes profits through cost controls, manages inventory, and ensures guest satisfaction. This position requires strong leadership, communication, and problem-solving skills, along with a thorough understanding of theatre operations and hospitality management.

Requirements

Must be of legal age to sell and/or serve alcohol per state and/or local laws.
Must have working knowledge of all systems in booth and projection technology, including maintenance, programming, TMS operation and all related projection skills.
Must be SDS trained.
Obtain food handlers card where applicable.
Obtain ServSafe Food Manager Certification.
Review and understand the Regal Operations Manual.
Required to read and understand training materials that will cover subjects such as sexual harassment and discrimination.
While performing the duties of this job the employee is frequently required to stand for extended periods of time; work quickly; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
The employee is regularly required to lift up to 60 lbs.
The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Directly supervises an unspecified number of employees.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, training and coaching of employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints; and resolving problems.
Proven experience with PC platforms and knowledge of basic office programs including but not limited to e-mail, word processing and spreadsheets.
Operate copiers and other office equipment, devise and access different filing systems and maintain attention to detail.
Use tools and equipment with dexterity, and perform mechanical tasks as necessary.
Identify problems, gather relevant data, and note possible causes of problems.
Evaluate relevant information, recognize alternatives, reach conclusions based on evidence, and implement solutions.
Take action beyond what is necessarily called for and perform tasks with a minimal amount of supervision.
Perform under pressure and/or opposition.
Perform calculations with speed and accuracy, and identify and correct errors.
Possess good public speaking skills.
Effectively communicate in both oral and written form with employees, vendors, corporate staff, etc.
Listen effectively, respond clearly and directly, and ability to explain information to others.
Assigned duties will include the selling/serving of alcohol and it is your responsibility to complete any legally required state or local training and obtain the required certificate.
Complete the Regal Responsible Beverage Server training on Regal Online University.
Two years management or supervisory position with experience in restaurant or VIP/luxury theatre concept.
Experience in high volume hospitality environment.
Regular and consistent attendance.

Nice To Haves

Completed or in the process of completing the management certification program.
Degree in Business and/or equivalent.

Responsibilities

Upholding and administering all Regal policies and brand standards.
Ensuring all cash management policies and procedures are adhered to.
Monitoring risk management as it pertains to the theatre (employee/guest safety, loss prevention, proper handling of food and alcohol, emergency situations, and accident reporting).
Complying with all food safety rules, laws, protocols, and standards, and maintaining Health Department rules and regulations.
Hiring, training, developing, mentoring, supervising, counseling, scheduling, and terminating employees (after conferring with the Human Resources Manager).
Training staff in specific positions including server, box office, food runner, and bartender; cross-training as needed.
Training kitchen staff in specific positions and cross-training as needed.
Ensuring required alcohol certification and training are current where applicable.
Administering all required paperwork and upholding all company policies.
Maintaining projection and sound technology to ensure impeccable sight and sound experience for guests.
Ensuring facilities are cleaned and maintained consistent with Regal standards every day.
Directing kitchen and bar maintenance and sanitation program.
Supervising theatre maintenance including the interior, building and grounds where applicable.
Optimizing profits by maintaining strict cost controls, including payroll, cost of goods, and other supplies.
Maintaining strict inventory controls for all food and beverage supplies, janitorial supplies, and projection bulbs.
Ordering supplies, food, alcohol, and ingredients based on rapidly shifting demand.
Controlling inventory, shortages, and spoilage levels and investigating inconsistencies.
Conducting full monthly/quarterly inventories.
Creating schedules for staff to ensure staffing levels meet demand while controlling labor costs.
Completing daily theatre inspections and subsequent corrective actions.
Completing daily kitchen logs (cooling & reheating, food temperatures, refrigerator/freezer temperatures and sanitizer solution).
Ensuring that all food and beverage items are consistently prepared and served per Regal’s recipes, portioning, cooking and serving standards.
Ensuring guest satisfaction – smile, greet, and thank all guests.
Taking prompt, appropriate action to turn dissatisfied guests into repeat guests.
Managing guest relations, marketing and promotions of feature film engagements, efficient scheduling of movie show times and the timely delivery of show times.
Responding personally to guest questions and complaints.
Counting, depositing, and reconciling all receipts taken in during a business day.
Keeping updated on recipe changes.
Measuring and assembling ingredients for menu items.
Expediting food from the kitchen.
Collaborating with the managers and cooks to prepare meals.
Properly storing food items at appropriate temperatures.
Rotating stock items as per established procedures.
Restocking the kitchen for subsequent shifts.
Ensuring that the food prep area and kitchen are cleaned and sanitized at the end of your shift.
Maintaining a “clean as you go” approach throughout shift.
Handling lost and found items in accordance with Regal policy.
Abiding by all federal and state laws regarding breaks and/or meal periods.