Deputy General Manager, It, (Ssb) (Administrative Manager Xvi, Isd)

County of Los Angeles•Los Angeles, CA

8d•Onsite

About The Position

The Internal Services Department (ISD) plays a major role in supporting all County of Los Angeles departments and commissions. With an annual budget of over $905 million and 2,158 budgeted positions along with over 5,120 contracted workers of varying professions in facilities management, information technology, environmental, administrative, purchasing and contracting. ISD's commitment is to provide Speed, Reliability, and Value. This position directs the activities, products, and services of a Technology Branch by setting priorities, allocating resources, and tracking outcomes in order to ensure alignment with organizational goals. It also assists the General Manager, Technology, in formulating policies and procedures focusing on Branch operations by collaborating with legal, finance, and operational teams in order to ensure consistent implementation and operational efficiency. The role involves developing and implementing strategic business plans for the Branch by aligning with County, departmental, and Technology Strategic Plans through data-driven decisions and leadership consultations in order to support current and future customers. The Deputy General Manager oversees the Branch’s budget using financial analysis and forecasting tools such as budget management software and key performance indicators in order to maintain fiscal responsibility and support operational goals. Additionally, the role advises customer departments, vendors, and technicians to identify business needs through needs assessments and stakeholder meetings in order to align operations with requirements. The position collaborates with CIO, managers, and executives to evaluate Technology programs and services through cross-functional meetings and feedback analysis in order to enhance service delivery. It promotes problem-solving, conflict resolution, and operational recovery by implementing communication and escalation procedures using incident reporting systems and crisis management protocols in order to maintain smooth operations. The Deputy General Manager develops efficient uses of advanced technologies by managing integration of next-generation solutions through vendor partnerships and pilot programs in order to improve operational capability. It also assesses and enhances staff skills through skills assessments and training in order to meet current and future work demands. Finally, the role acts as the General Manager, Technology, in their absence, by representing the Branch at meetings through prepared updates and decision-making authority in order to ensure leadership continuity.

Requirements

Three (3) years of experience, within the past five (5) years, managing an Information Technology division or large-scale enterprise level projects at the level of Administrative Manager XIII, ISD or Senior Information Technology Specialist, ISD or higher.
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Nice To Haves

Excellent oral and written communication skills with an ability to adapt approach, language, and style to different audiences.
Demonstrated ability to serve as an effective member of the leadership team and communicate information security-related concepts to a broad range of technical and non-technical employees.
Demonstrated collaboration and team-building skills and the ability to build consensus around challenging topics.
A Bachelor’s degree from an accredited college or university in Computer Science, Information Systems, Public or Business Administration, or a closely related field.

Responsibilities

Directs the activities, products, and services of a Technology Branch by setting priorities, allocating resources, and tracking outcomes in order to ensure alignment with organizational goals.
Assists the General Manager, Technology, in formulating policies and procedures focusing on Branch operations by collaborating with legal, finance, and operational teams in order to ensure consistent implementation and operational efficiency.
Develops and implements strategic business plans for the Branch by aligning with County, departmental, and Technology Strategic Plans through data-driven decisions and leadership consultations in order to support current and future customers.
Oversees the Branch’s budget using financial analysis and forecasting tools such as budget management software and key performance indicators in order to maintain fiscal responsibility and support operational goals.
Advises customer departments, vendors, and technicians to identify business needs through needs assessments and stakeholder meetings in order to align operations with requirements.
Collaborates with CIO, managers, and executives to evaluate Technology programs and services through cross-functional meetings and feedback analysis in order to enhance service delivery.
Promotes problem-solving, conflict resolution, and operational recovery by implementing communication and escalation procedures using incident reporting systems and crisis management protocols in order to maintain smooth operations.
Develops efficient uses of advanced technologies by managing integration of next-generation solutions through vendor partnerships and pilot programs in order to improve operational capability.
Assesses and enhances staff skills through skills assessments and training in order to meet current and future work demands.
Acts as the General Manager, Technology, in their absence, by representing the Branch at meetings through prepared updates and decision-making authority in order to ensure leadership continuity.