Deputy Dispatch Responder - Administration

Central City Concern•Portland, OR

3d•Onsite

About The Position

The Deputy Dispatch Responder responds to requests from staff and programs needing immediate and future assistance in filling shifts that are vacant from unexpected absences, vacations or vacant positions. This position requires that carrying and answering the dispatch phone and filling shifts during the entire shift. This position also offers support to CC Staffing Trainees if they have any questions while working in a given building. The successful Deputy Dispatch Responder is highly organized, dependable, and able to remain calm in a fast-paced environment where priorities can change quickly. They excel at multitasking, communicating clearly, and maintaining accurate records while coordinating staffing coverage across multiple programs. This individual is comfortable making time-sensitive decisions, following established policies and union contract requirements, and providing excellent customer service to employees, supervisors, and program staff. They are detail-oriented, proficient with technology, and capable of balancing independent work with collaboration to ensure critical shifts are filled and programs remain fully supported. Program: Central City Staffing (CC Staffing), one of CCC’s Social Enterprise programs, is a job training program that provides 24/7 on-call coverage to 47+ CCC housing buildings, administrative offices, and clinics. Trainees gain hands-on experience in front desk operations, emergency procedures, and routine building maintenance while helping foster a safe and supportive community. Each year, more than 200 individuals with lived experience of homelessness are expected to complete the program building skills for long-term employment. Company: Since 1979, the Portland community has trusted Central City Concern (CCC) to help people create meaningful, long-term change. Every year, we serve more than 13,000 people experiencing or at risk of homelessness with affordable and supportive housing, person-centered health care, addiction recovery and employment assistance. By providing health care, housing, and jobs, CCC is ending homelessness in Portland and helping people achieve their highest potential.

Requirements

Ability to read, write, and understand English
Understanding of union requirements for filling shifts, or ability to understand.
Sufficient manual dexterity and physical ability to perform duties
Must pass a pre-employment drug screen and background check.
Must generally have the ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects and climb stairs, with reasonable or no accommodation.
May be required to carry an agency cell phone for work use.
Proficient is Microsoft Office Suite software (Word, Excel and Outlook).
Ability to learn scheduling software.
Ability to multi-task and to prioritize duties and tasks.
Ability to manage time in order to meet deadlines.
Ability to maintain accurate records and necessary paperwork.
Ability to respectfully communicate with a wide variety of individuals.
Ability to communicate clearly and concisely both orally and in writing.
Ability to understand and follow directions.
Ability to apply principles learned to new situations.
Ability to display a non-judgmental attitude.
Sufficient manual dexterity and physical ability to perform assigned tasks.
Ability to work courteously and effectively communicate with the general public, clients, medical personnel, corrections personnel, police, co-workers, and all other individuals encountered within the scope of work.

Nice To Haves

Preference given to individuals who are currently or have worked for CC Staffing.

Responsibilities

Coordinate staffing coverage
Support frontline programs
Respond to requests from staff and programs needing immediate and future assistance in filling shifts that are vacant from unexpected absences, vacations or vacant positions.
Carry and answer the dispatch phone and fill shifts during the entire shift.
Offer support to CC Staffing Trainees if they have any questions while working in a given building.
Quickly assess situations and develop plan
Work within Deputy Dispatch software
Clearly document all call responses
Communicate clearly and effectively both orally and in writing
Adhere to Central City Concern’s drug-free workplace
Adhere to agency's non-discrimination policies.
Effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, cultural backgrounds, lifestyles, and sexual orientations, and treat each individual with respect and dignity.