DEPUTY DIRECTOR
About The Position
The Family Independence Administration provides temporary assistance to individuals and families facing social service and economic challenges, aiming to help them achieve self-sufficiency through various programs and services. These include temporary cash assistance, SNAP, childcare, eviction prevention, adult protective services, job training, employment support, domestic violence assistance, and child support enforcement. Under the general direction of the Benefits Access Center Director, with significant autonomy for independent judgment and initiative, the Deputy Director of a Family Independence Administration Job Center is responsible for the organization, direction, and supervision of the Case Management, Case Establishment, and Case Support units. These units are crucial for determining eligibility for public assistance benefits and managing all employment-related activities to help participants reach their maximum potential for self-sufficiency. This role is flexible and can be utilized across various FIA Benefits Access Centers/Model Office locations or specialized sites, including the Family Services Call Center, Union Square Job Center, Refugee Job Center, and Residential Treatment Services Center.
Requirements
- A baccalaureate degree from an accredited college or university, plus four years of satisfactory full-time experience performing work related to providing employment related services or economic support services to persons in need, at least eighteen months of this experience must have been in a supervisory or managerial capacity.
- A four-year high school diploma or its educational equivalent and eight years of full-time experience equivalent to the above, with at least eighteen months in a supervisory or managerial capacity.
- Education and/or experience equivalent to the above.
- College credits from an accredited college or university may be substituted for experience on the basis of 30 semester credits for one year of work experience.
- All candidates must have at least a four-year high school diploma or its educational equivalent and at least eighteen months of supervisory or managerial experience.
Responsibilities
- Manage the activities of the Family Independence Administration Benefits Access Center staff involved in resolving public assistance client appeals, ensuring compliance with agency requirements for case openings, reopenings, denials, closings, status changes, and benefit entitlement adjustments to prevent financial loss.
- Ensure mandated signage is properly posted.
- Manage all aspects of the application and recertification processes for public assistance, ensuring adherence to eligibility rules and meeting required timeframes to improve the Fair Hearing Win rate and uphold case actions.
- Manage the processing of case actions according to predetermined priorities to assess accuracy and impact on payment accuracy rates.
- Assist the Benefits Access Center Director in overseeing the various program components of the Family Independence Administration Benefits Access Center/Model Office, including specialized centers for populations like veterans, refugees, and those in residential treatment, to minimize wait times and promote self-sufficiency.
- Determine training needs for Job Center staff, oversee the planning and development of training curricula, monitor and evaluate training programs for effectiveness, track attendance, assess effectiveness, and provide feedback to the Director.
- Manage staff development initiatives.
- Supervise the implementation of Welfare Reform initiatives, emphasizing work over welfare, individual responsibility in seeking employment, and utilizing community resources to help public assistance recipients achieve self-sufficiency.
- Evaluate the legality and appropriateness of case actions through management audits of operating routines, methods, and processes for public assistance and food stamps, ensuring compliance with Federal, State, and Agency regulations.
- Ensure error/fraud reduction programs are followed.
- Respond to service complaints in a timely and accurate manner.
- Oversee proper referrals to the Office of Child Support Enforcement and to outside agencies such as the Social Security Administration (SSA), Department of the Aging (DFTA), and Agency for Children’s Services (ACS), in consultation with specialized Human Resources Administrative staff.
- Monitor the Fair Hearing process and work to improve the Fair Hearing Win rate.
- Provide supervision and leadership to center employees and collaborate with supervisory staff to ensure appropriate and timely service delivery.
- Ensure timely compliance with Fair Hearing decisions.
- Manage the accuracy and timeliness of data entered into centralized computer systems for public assistance and food stamp benefits.
- Notify Management Information System (MIS) of system breakdowns and ensure prompt deployment of technical personnel.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
