Deputy Director, Operations and Quality Assurance
About The Position
The New York City Department of Youth and Community Development (DYCD) invests in community-based organizations and programs to alleviate poverty and provide opportunities for New Yorkers and communities to flourish. Its Office of Human Resources (OHR) administers the agency's human capital functions, including recruitment, civil service administration, employee and labor relations, training, payroll, benefits, performance management, recognition, agency-wide events, and workforce-management coordination with citywide and oversight agencies. OHR seeks a highly motivated Deputy Director, Operations and Quality Assurance to perform analytical and administrative functions supporting DYCD's human resources operations. The position provides analytical support, quality assurance, and operational coordination to advance the agency's HR objectives. The Deputy Director reports directly to the Chief Human Resources Officer. Candidates must be permanent in the civil service title of Associate Staff Analyst to be considered.
Requirements
- Must be permanent in the civil service title of Associate Staff Analyst to be considered.
- Meet the Associate Staff Analyst qualification through one of the listed education and experience pathways: a relevant master's degree or Juris Doctor plus one year of qualifying professional experience; a bachelor's degree plus three years; an associate degree or 60 semester credits plus five years; a high school diploma or equivalent plus seven years; or an equivalent combination of education and experience.
- Qualifying professional experience includes work in areas such as budget administration, accounting, financial administration or research, management or methods analysis, operations research, organizational research, program evaluation, personnel or public administration, recruitment, employee relations, labor relations, benefits, staff development, employment program planning, social services program planning or evaluation, fiscal management, or a related area.
- For the equivalent education-and-experience pathway, candidates must have a high school diploma and at least one year of qualifying professional experience.
Responsibilities
- Review existing HR workflows to identify inefficiencies, duplication, and opportunities for improvement.
- Lead or coordinate projects designed to improve service delivery and quality control.
- Develop and update standard operating procedures, process documentation, checklists, and quality control tools.
- Establish project milestones, assign responsibilities, and monitor implementation.
- Recommend strategies to reduce processing errors, improve turnaround times, and strengthen internal controls.
- Evaluate the accuracy, completeness, and timeliness of HR processes.
- Identify discrepancies and procedural deficiencies, and develop recommendations and corrective action plans.
- Assist with internal quality assurance audits and compliance assessments involving HR operations, and coordinate with relevant HR work units to resolve outstanding issues.
- Recommend preventive measures to strengthen accountability and reduce recurring errors.
- Maintain personnel records, ensure proper handling of confidential personnel information, and comply with applicable records-management requirements.
- Create and maintain an organized digital filing system.
- Prepare documentation and reports in response to authorized information requests and audits.
- Assist with confidential special projects.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
