Deputy Director of the Cage
About The Position
Core Responsibilities: Assist in managing Cage Managers, Supervisors, Cashiers, Count Team, and Main Bank staff; provide direct oversight in the Director’s absence. Monitor compliance with New York State Video Lottery regulations, internal controls, company policies, and procedures. Support shift scheduling and staffing models; forecast needs based on promotions, growth, and cash flow trends. Oversee daily reconciliation of the Main Bank, outstanding voucher reports, cage variances, and timely reporting of variances over $100. Track and manage cash flow through all cages; maintain accurate cash balances. Direct and guide Cashiers during shifts; resolve escalated issues promptly. Train staff on procedures, regulations, and best practices; support onboarding of new associates. Collaborate closely with Security and Surveillance to maintain a safe environment for patrons, employees, and vendors. Identify potential security/compliance risks; recommend and implement operational improvements. Assist in evaluating new equipment/technology; participate in vendor meetings and demonstrations. Role model the company’s guest service program; treat all guests and associates professionally and individually. Handle large money transactions accurately and securely. Other duties as assigned. Qualifications/Requirements: Bachelor’s degree or equivalent experience in Finance, Banking, Accounting, or related field preferred. 5+ years of progressive management experience in cash management, revenue auditing, or casino cage operations or equivalent. Must be able to obtain and maintain a New York State Gaming License. Skills & Abilities: Intermediate proficiency in Microsoft Office (email, Word, Excel) for spreadsheets, data input, and record keeping. Strong understanding of cash handling, reconciliation, and regulatory compliance. Excellent analytical, problem-solving, and decision-making skills. Proven leadership and staff development abilities. Ability to work in a fast-paced, high-pressure environment with large financial transactions. Basic math skills (addition, subtraction). Physical & Scheduling Requirements Able to lift and carry up to 30 pounds occasionally. Able to stand/walk for extended periods. Required to work varied shifts, including nights, weekends, holidays, and overtime as needed.
Requirements
- Bachelor’s degree or equivalent experience in Finance, Banking, Accounting, or related field preferred
- 5+ years of progressive management experience in cash management, revenue auditing, or casino cage operations or equivalent
- Must be able to obtain and maintain a New York State Gaming License
- Intermediate proficiency in Microsoft Office (email, Word, Excel) for spreadsheets, data input, and record keeping
- Strong understanding of cash handling, reconciliation, and regulatory compliance
- Excellent analytical, problem-solving, and decision-making skills
- Proven leadership and staff development abilities
- Ability to work in a fast-paced, high-pressure environment with large financial transactions
- Basic math skills (addition, subtraction)
- Able to lift and carry up to 30 pounds occasionally
- Able to stand/walk for extended periods
- Required to work varied shifts, including nights, weekends, holidays, and overtime as needed
Responsibilities
- Assist in managing Cage Managers, Supervisors, Cashiers, Count Team, and Main Bank staff
- Provide direct oversight in the Director’s absence
- Monitor compliance with New York State Video Lottery regulations, internal controls, company policies, and procedures
- Support shift scheduling and staffing models
- Forecast needs based on promotions, growth, and cash flow trends
- Oversee daily reconciliation of the Main Bank, outstanding voucher reports, cage variances, and timely reporting of variances over $100
- Track and manage cash flow through all cages
- Maintain accurate cash balances
- Direct and guide Cashiers during shifts
- Resolve escalated issues promptly
- Train staff on procedures, regulations, and best practices
- Support onboarding of new associates
- Collaborate closely with Security and Surveillance to maintain a safe environment for patrons, employees, and vendors
- Identify potential security/compliance risks
- Recommend and implement operational improvements
- Assist in evaluating new equipment/technology
- Participate in vendor meetings and demonstrations
- Role model the company’s guest service program
- Treat all guests and associates professionally and individually
- Handle large money transactions accurately and securely
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Manager
