Deputy Director of Homeless Services for Emergency Shelter

Interfaith Works • Rockville, MD

3d • $90,000 - $113,000 • Hybrid

About The Position

The Deputy Director of Homeless Services for Emergency Shelter (DDES), along with the Deputy Director of Homeless Services for Supportive Housing (DDSH) will help the Director of Homeless Services (DHS) lead a department of 150 employees and 12 direct service programs. The responsibility of the DDES will focus on supervising and supporting the four emergency shelters and a drop-in center. The DDES will also help to cover when an Emergency Shelter Program Director is on leave or if one of the positions becomes vacant. While the DDES has responsibility over emergency shelters, the entire Homeless Services Department is expected to be highly collaborative, resulting in significant synergy that occurs between program types. As a result, it will be necessary for both deputy directors to work together as they support the entire Homeless Services Department. This includes sharing responsibility for leadership over all programs when necessary.
The DDES will have a strong understanding of clinical, direct service programs in a non-profit organization, and will have experience in program management and administration, as well as staff recruitment, training, and supervision. The DDES will occupy shared office spaces throughout the agency along with the DDSH, DHS, and Operations Manager for Homeless Services. While some of the work can be done remotely, the DDES will spend time visiting all the shelters and drop-in center to offer on-site support.

Requirements

• A master's degree in a Human Services related field.
• Five or more years of experience in providing direct services to populations experiencing homelessness, behavioral health and/or substance use disorders.
• Two or more years of experience in program management, including recruiting, developing, and supervising staff in a clinical setting.
• Administrative experience, including experience in applying for and maintaining funding.
• A commitment to upholding the dignity of anyone experiencing poverty and dedication to providing services with compassion and respect.
• High degree of emotional intelligence and humility.
• Capacity to utilize collaborative, participatory, and directive management approaches when needed.
• Excellent written and spoken communications skills.
• Excellent organizational skills and attention to detail.
• Ability to work in an agile manner.
• Proficiency with Microsoft Office Suite.

Nice To Haves

• Due to high demand for clinical documentation and intervention in shelter environment, preference will be given to clinical licensure in social work or counseling or to those on track to receive it; LMSW or LGPC is sufficient for this preference to work under the supervision of an agency LCSW-C.

Responsibilities

• Supervise the Program Directors (PDs) of the following programs: the IW Women's Center, the Crabbs Branch Shelter, the IW New Leaf Shelter, and the IW Shelters and Drop-In Center at Progress Place; supervision meetings with the four PDs should happen bi-weekly with each respectively.
• Ensure alignment of Emergency Shelter programs and staff with best practices, program procedures, organization policies, and contract requirements of Montgomery County Department of Health and Human Services and U.S. Housing and Urban Development (HUD).
• Create continuity in practice at each shelter to include implementation and oversight of IW Standards and standard operating procedures (SOPs) for harm reduction and low barrier shelter; DDES will additionally work with HR Manager to develop and oversee staff training and performance measures related to trauma informed care and customer service to shelter guests and community members.
• Meet with the Director of Homeless Services (DHS) on a biweekly basis for supervision and keep the DHS apprised on significant matters related to the IW shelters; communicate high priority and time sensitive concerns immediately.
• Facilitate a biweekly IW Shelter Director Meeting.
• In collaboration with the DHS, facilitate quarterly Program Director meetings and quarterly Program Support Manager meetings.
• Attend Interfaith Works Leadership meetings.
• Attend the monthly meetings with SEPH and other partners, including the Emergency Services and Outreach Providers Meeting, the Outreach Meeting, the Shelter Meeting with MCCH, SEPH and Health Care for the Homeless, the Progress Place Neighbors Meeting, PEP, Cornerstone and Pathways Coordination meetings.
• Represent Interfaith Works in the Montgomery County Interagency Commission on Homelessness (ICH) and Continuum of Care (CoC) in relevant committees and work groups. Attend ICH or CoC meetings in place of the Director when necessary.
• Together with the Director, represent Interfaith Works Homeless Services in the community, and provide education and advocacy on issues related to emergency shelter and homelessness.
• Work with the Homeless Services Operations Manager and Training Coordinator to plan mandatory trainings for the Emergency Shelter staff to stay up to date on best practices, including Trauma-Informed Care, Harm Reduction, Motivational Interviewing and Housing First.
• Attend conferences and training courses relevant to emergency shelter best practices.
• Work with the IW HR Manager and Homeless Services Operations Manager to develop and clarify policies affecting Emergency Shelter personnel.
• Support Program Directors to address any significant employee performance issues among the emergency shelter programs.
• Work with the emergency shelter Program Directors to prepare and monitor program budgets as well as County contract budgets.
• Monitor monthly emergency shelter invoices to the County, which are prepared by Finance and reviewed by the respective Program Directors.
• Review and approve biweekly payroll and leave requests of emergency shelter Program Directors.
• Review and approve major emergency shelter program expenditures.
• Serve as an HMIS administrator and monitor data quality of emergency shelter programs with the assistance of the Homeless Services Operations/Data Manager.
• When the Director is on leave or otherwise unavailable, work with the Homeless Services Leadership Team in providing any coverage needed.
• Provide coverage when Program Directors are on leave or when there is a vacant Program Director position.
• When needed, recruit and train new Emergency Shelter Program Directors.
• In coordination with the Director, help to prepare and review grant applications and RFP proposals issued by HUD or Montgomery County.
• Perform all other duties as needed.

Benefits

• 14 paid holidays
• 21 days of PTO
• access to subsidized medical, dental, and vision costs for employees and their families
• employer paid long-term disability insurance
• life and AD&D insurance
• option to purchase supplemental benefits that are fully portable, including short-term disability insurance, critical illness insurance, and more
• Employee Assistance Program (EAP) at no cost to them

What This Job Offers

• Job Type: Full-time
• Career Level: Manager