Deputy Director of Control Center Operations

Delaware River Joint Toll Bridge Commission.•Morriville, PA

5d•Hybrid

About The Position

Responsible for directing, administering, and overseeing the Commission’s Control Center Operations. Responsible for developing innovative ways for the Commission to manage daily radio communications, emergencies, incidents, accidents, dispatching of resources, record keeping, video storage, protection of assets, coordination of security measures and transmission of Commission wide communications. Responsible for exploring new and innovative ways and equipment to keep the Commission’s Control Centers up to date.

Requirements

5 years of experience in Public Safety and Communications Systems, 911 System, Records Management System/CAD, and other related fields.
Working knowledge of Intelligent Transportation System (ITS), Commission functions and supporting information systems, including databases and surveillance, data collection and electronic payment infrastructures.
Working knowledge of where to go within the organization for needed information and ability to judge what information should be passed on to different levels of management.
Ability to prepare, justify, and administer project/program budgets.
Skill in project and program management.
Working knowledge of the Microsoft Office Suite, including, Word, Excel, Power Point, and Access.
Working knowledge of Outlook.
Working proficiency in general business software applications.
Skill in reading documents written in standard English text (e.g., administrative manuals) as well as skill in reading technical documents, especially relating to toll systems, maintenance equipment, etc.
Strong skill in writing grammatically correct routine business correspondence, analytical reports, and technical reports, relating to toll and maintenance operations.
Ability to speak on a one-to-one basis using appropriate vocabulary and grammar to obtain information, and to explain policies and procedures, etc.
Ability to make oral group presentations to provide information or explain policies and procedures.
Ability to exhibit compelling and naturally persuasive communication skills of facts and ideas to influence the direction of positive outcomes in a collaborative manner.
Ability to communicate decisions in a manner that reflects a team-oriented culture.
Skill in discussing a variety of job-related topics on short or not notice.
Skill in handling rapid changes in conversation, involving difficult questions.
Ability to speak with persons of various social, cultural, economic, and educational backgrounds.
Skill in the practical application of fractions, percentages, rations, and proportions.
Skill in adding, subtracting, multiplying, and dividing whole numbers, fractions, and decimals.
Skill in computing ratios, rates, and percentages.
Skill in performing a variety of duties, often changing from one task to another of a different nature.
Skill in performing under the stress of frequent interruptions and/or distractions.
Skill in setting priorities which accurately reflect the relative importance of job responsibilities and ability to complete work in a timely manner where there are: Changes in workload, Changes in assignment, Pressures of deadlines, Competing requirements, Heavy workload
Skill in working independently and following through on assignments with minimal direction.
Ability to accept equivocal circumstances and act where answers to a problem are not readily apparent.
Must be self-motivated, results-oriented, and possess familiarity with related technological developments and understand how to leverage these to improve the performance of assigned business units.
Must display a strong executive presence and possess a strong business mindset with an aptitude to gather and analyze data.
Skill in establishing rapport and gaining trust of others.
Skill in listening perceptively and conveying awareness.
Skill in motivating others; stimulating people to effective action.
Skill in mediating between contending parties or groups to effectively manage and resolve conflicts in a positive and constructive manner.
Skill in negotiating, exchanging ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions.
Skill in fostering a stimulating, accepting learning environment.
Skill in working as part of a team and collaborating with colleagues.
Ability to establish and maintain cooperative working relationships with key stakeholders including, but not limited to, subordinates, co-workers, superiors, the public, community organization and other public agencies.
Skill in interacting with, and coaching others on interacting with, the public in a high volume, continuous public contact setting.
Ability to supervise others including organizing objectives; delegating responsibility; training; evaluating subordinate effectiveness; and administering necessary discipline.
Strong leadership skills.
Strong interpersonal skills.
Skill in analyzing information, problems, situations, practices, or procedures to define the problem or objective, identify relevant concerns or factors, identify patterns, tendencies, and relationships, formulate logical and objective conclusions and recognize alternatives and their implications.
Skill in perceiving and defining cause and effect relationships.
Ability to identify and solve problems using sound and logical approaches that apply innovative and informed solutions to make organizational improvements.
Forward thinker with the finesse to anticipate and meet organizational and customer needs, including adapting work methods in response to new information, changing conditions, or unexpected obstacles.
Incident Management System 100, 200, 300
National Incident Management System 700 and 800
Valid New Jersey/Pennsylvania driver's license

Responsibilities

Prepares standard operating guidelines for Control Center Operations.
Helps to develop training for Commission personnel in incident management, call taking, emergency dispatching operations, Emergency Operations Centers, and other related topics.
Oversees and coordinates the workability and maintenance of the Control Center’s hardware, software, license agreements, etc.
Oversees and manages, through others, the Commission’s radio system.
Works with the Regions to develop efficient daily management policies and operating procedures for incidents that occur within the Commission’s jurisdiction.
Works with both the New Jersey and Pennsylvania State Police to develop and coordinate emergency responses to Commission incidents.
Helps identify traffic related issues and security concerns.
Develops and manages the Commission’s video retention, storage, and video release policies.
Assists in the preparation of the Commission’s Continuity of Operations Plan.
Works with Homeland Security to develop plans to harden Commission infrastructure.
Works with various federal, state, county, and local Offices of Emergency Management to enable the Commission to mitigate, prepare and recover from natural disasters and incidents.
Works with county 9-1-1 Centers to ensure radio interoperability, dispatching of emergency response assets, and the safety of Commission employees and the motoring public on Commission property.
Mitigates issues with law enforcement.
Participates in “task force” traffic related meetings with allied agencies.
Prepares applicable budgets and oversees scheduling for the Control Center(s).
Works in conjunction with the Director of Public Safety and Bridge Security to develop routine maintenance schedules for Control Center equipment.
Works with Engineering to develop and employee new and up to date systems in the Control Center(s).
Oversees the administration of the Commission’s access control system and the daily operations thereof.
Responds to critical incidents and provides after action reports evaluating the Commission’s response.
Reports to work at irregular hours in the event of emergency situations affecting or requiring additional communications systems.
Performs related work as required.
Makes inspection visits to Control Center(s)
Addresses various groups to inform public of goals and operations of department.
Promotes a positive work atmosphere that supports Commission objectives.
As required, will work in field or in office setting.
Supervise all employees in Control Center Operations below the Director’s level.