Deputy Director, Continuous Improvement

C2 GPS—Workforce Solutions Greater Dallas•Dallas, TX

1d•Onsite

About The Position

The Deputy Director, Continuous Improvement collects, compiles, and analyzes performance data to advance system effectiveness, improve efficiencies and improve business processes. This role involves monitoring, analyzing, and interpreting performance data to implement process improvements, utilizing databases and reporting systems, and collaborating with the Board Performance Department to advance processes and realize performance improvement plans. The position also includes designing tools for tracking performance, ensuring policies and procedures comply with business requirements, and managing systems and databases for data integrity.

Requirements

Knowledge of workforce development, economic development, business intelligence and trends, and project management.
Knowledge of effective management techniques and practices to include planning, strategy development and implementation, assessment of outcomes and accountability.
Knowledge of work experience in a performance-based environment, public or private sector, the ability to analyze and interpret information and data and provide relevant feedback for action.
Knowledge of word processing, spreadsheet, technology, and computer skills.
Exceptional customer service and interpersonal skills.
Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
Excellent verbal and written communication skills.
Ability to use statistical methods to analyze and interpret information and data and provide relevant feedback for action.
Ability to work with complex and extensive databases and identify deficiencies.
Strong leadership skills (ability to motivate and provide guidance to staff, management, and leadership).
Able to work with diverse customers with unique needs and communication styles.
Can effectively handle or resolve stressful or challenging situations with difficult customers. Is sensitive to customer needs and feelings and demonstrates concern for others.
Ability to develop and maintain effective working relationships with management, coworkers Board staff, and the public.

Nice To Haves

Master’s degree preferred.
Three (3) years of supervisory experience preferred.
Additional relevant experience may be considered in lieu of required education.

Responsibilities

Monitors, analyzes, and interprets performance data on an ongoing basis to implement process improvements that advance performance measures and business outcomes.
Uses all databases, management information systems and related reporting systems and tools to extract, compile, analyze and interpret performance data.
Collaborates with the Board Performance Department to advance processes and realize performance improvement plans, corrective action plans and system or technical enhancements.
Designs and develops tools for tracking performance, monitoring outcomes, and supporting business objectives.
Consults, interprets, and ensures policies and procedures comply with business requirements, procedures and/or improvement plans.
Manages systems, databases, and data integrity requests, to include review and processing changes/deletions and information requests of customer records.
Performs other related duties as assigned.