Deputy Commissioner for Community Engagement

City of New York • New York City, NY

1d

About The Position

The New York City Mayor’s Office is responsible for overseeing city services throughout the five boroughs, coordinating public agencies and departments, and managing public property. The administration is leading the fight in making the city more affordable, reducing inequality, improving public safety, ensuring delivery of efficient and effective services, and working to make New York City’s economy stronger. We value leadership, transparency, fairness, and efficiency as we actively seek diverse talents from various sectors to join our team. The Mayor’s Office of Immigrant Affairs (MOIA) was established in 1984 and incorporated into the New York City Charter in 2001 to promote the economic, civic, and social integration of immigrant New Yorkers, expand access to justice, and advance policies that strengthen immigrant communities across the city. MOIA serves as a bridge between city government and immigrant communities by advising on and supporting the development and implementation of policies and programs that improve access to services for immigrant New Yorkers and speakers of other languages. The office partners with City agencies and community organizations to strengthen language access, expand equitable access to services, and advance initiatives that support immigrant communities citywide.

Requirements

• Bachelor's degree required.
• 8+ years of progressively responsible experience in community engagement, public affairs, government, or a related field, including significant experience managing teams and leading complex initiatives.
• Demonstrated experience overseeing community engagement, outreach, or constituent services functions at scale, preferably within government or a large, mission-driven organization.
• Proven ability to manage high-pressure, high-visibility work, including responding to emerging issues affecting communities.

Nice To Haves

• Strong understanding of the systems affecting immigrant New Yorkers.
• Strong judgment.
• Operational discipline.
• Ability to lead in high-pressure environments.
• Strategic and hands-on approach, able to set direction while ensuring effective execution on the ground.

Responsibilities

• Lead and execute MOIA’s community engagement strategy, ensuring consistent and coordinated outreach across neighborhoods and populations.
• Establish a proactive, relationship-driven model of engagement that moves beyond reactive service delivery.
• Ensure engagement efforts are aligned with agency priorities and responsive to emerging community needs.
• Oversee systems for responding to constituent inquiries and issues, ensuring timely, accurate, and culturally competent responses.
• Establish clear performance standards and accountability mechanisms for constituent services.
• Identify patterns in constituent needs and elevate systemic issues to inform agency strategy.
• Oversee borough-based and neighborhood-level engagement efforts that strengthen MOIA’s on-the-ground presence.
• Ensure outreach strategies effectively reach underserved and high-need populations.
• Build and maintain trusted relationships with community-based organizations, advocates, and local stakeholders.
• Ensure community perspectives are consistently integrated into policy, program, and communications strategies.
• Develop structured channels to gather and synthesize feedback from immigrant communities.
• Translate community insights into actionable recommendations for agency leadership.
• Lead community-facing response efforts during emerging issues affecting immigrant New Yorkers, including enforcement-related concerns.
• Ensure accurate, timely information reaches communities through trusted channels.
• Coordinate with internal teams to align outreach, communications, and service delivery during high-pressure moments.
• Work with City agencies to ensure immigrant communities can access services and navigate systems effectively.
• Drive resolution of cross-agency issues impacting constituents.
• Ensure MOIA plays a central role in connecting community needs to citywide responses.
• Supervise community engagement, outreach, and constituent services staff.
• Build strong management structures that support coordination, accountability, and staff development.
• Ensure team performance aligns with agency goals and community needs.

Benefits

• The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager