Deputy Clerk

State of Vermont•Calais, VT

About The Position

The Vermont Public Utility Commission is a quasi-judicial agency that regulates electric, energy efficiency, natural gas, telecommunications, and water utilities in Vermont. The Deputy Clerk role offers the opportunity to participate in Vermont’s regulatory process, which implements policy decisions with statewide, regional, and national significance. The Deputy Clerk works under the supervision of the Clerk of the Commission. Duties assigned by the Clerk may include records management; serving as acting clerk when the Clerk is absent; regulatory support, including reviewing documents, scheduling, issuing orders, and processing Dig Safe cases; leading staff and product-management work for the Commission’s electronic case management system (ePUC), including support, development, implementation, and liaison with the product developer; and public and customer service, including responding to inquiries, interacting with consumers facing disconnection, and helping users with ePUC. A strong candidate can work independently and effectively in a time-sensitive, high-pressure environment. Experience with electronic case management systems in a judicial or quasi-judicial setting is highly valued. Candidates must be located in Vermont or willing to relocate there. Compensation is commensurate with education and experience under the Public Utility Commission Pay Plan. The State of Vermont offers benefits as part of total employee compensation.

Requirements

Be located in Vermont or be willing to relocate to Vermont.
Have a bachelor’s degree and either at least two years of experience assisting with management of operations, customer service, and employee relations of a public or private organization, or at least six years of prior court or related legal experience involving duties such as case flow management, case processing, customer service, maintaining court records, and electronic case system use.
Additional experience may be substituted for education.
Demonstrate the ability to work independently and perform effectively in a time-sensitive, high-pressure environment.

Nice To Haves

Experience using electronic case management systems in a judicial or quasi-judicial environment.

Responsibilities

Manage records.
Serve as acting clerk in the Clerk of the Commission’s absence.
Provide regulatory support, including reviewing documents, scheduling, issuing orders, and processing Dig Safe cases.
Serve as the Commission’s lead staff person and product manager for ePUC, including support, development, implementation, and liaison with the product developer.
Respond to public and customer inquiries.
Interact with consumers facing disconnection.
Assist users with ePUC.