Deputy Chief Revenue Officer

TUCSON AIRPORT AUTHORITY • Tucson, AZ

1d • $127,920 - $191,880 • Onsite

About The Position

Under minimal supervision and administrative direction, the Deputy Chief Revenue Officer is responsible for planning, managing, and coordinating various assigned affairs and operations of the Tucson Airport Authority (TAA) Business and Commercial Development Division in the areas of Property and Lease Management, Concessions, and Ground Transportation at Tucson International Airport (TUS) and Ryan Airfield (RYN). This role will assist the Vice President/Chief Revenue Officer (VP/CRO) in areas related to regional economic development and will lead and mentor staff to achieve high standards of performance.

Requirements

• A Bachelor’s degree in Public Administration, Business Administration, or closely related field.
• 8 years of experience in commercial real estate, land development, lease management, concessions management and/or ground transportation, preferably in an airport environment.
• A minimum of three years of supervisory experience.
• Strategic thinking, effective leadership skills and strong analytical abilities.
• Executive level communication and influencing skills are a must, with the ability to communicate effectively with audiences at all levels of an organization.
• Knowledge of the principles of business management and administration.
• Knowledge of leadership, coaching and mentoring principles.
• Knowledge of practices and procedures, including Federal, State, and local laws and regulations governing the use of the TAA airports, and TAA airport geographical departments and land areas.
• Skill in organization, oral and written communication, proofreading, and critical thinking.
• Ability to perform tasks with a high degree of accuracy, attention to detail, with mature judgment, to function in compelling, high stress, fast moving work surroundings, with deadlines and multiple projects.
• Ability to initiate and organize responsibilities without observant supervision, and to take independent action related to work problems requiring immediate solutions.
• Must be able to remain focused in complex and stressful situations.
• Ability to delegate projects based on situations and capabilities of direct reports, while remaining informed and supportive of progress for delegated tasks.
• Ability to prioritize and set goals for departments using long-term, strategic and critical thinking methods, and knowledge of organization-wide mission and vision.
• Ability to plan and implement comprehensive research studies to interpret data and analyze results.
• Ability to recognize, define and solve complex problems.
• Ability to negotiate complex agreements or settlements.
• Ability to prepare clear, concise oral and written external and internal communications, reports and presentations.
• Ability to prepare and conduct effective presentations for TAA leadership and other departments and external parties.
• A valid Arizona driver’s license and the ability to drive airport vehicles to obtain access to airport/landside/airside facilities, and the AOA movement areas.
• Must obtain and maintain access to the Security Identification Display Area (SIDA).
• Must successfully complete the National Incident Management System (NIMS) 100, 200, 700 and 800 requirements and certification within the first year.
• Will serve at the pleasure of the President/CEO and is not covered under the appeals process.
• As an employee, you are deemed to be essential personnel as part of TAA’s emergency response, and must respond to airport incidents, as requested/required.

Nice To Haves

• Experience in an airport environment.
• Experience at FAR Part 139, commercial service airport, is highly desired.
• Certified Member (CM) Accreditation from the American Association of Airport Executives, CCIM, CPM or similar professional designations are highly preferred.

Responsibilities

• Support and advocate for TAA’s Mission, Vision, Guiding Principles and act as a champion and role-model of TAA’s Cultural Fundamentals.
• Develop and implement goals, objectives and plans to retain, grow and attract new businesses that produce a diversified revenue stream consistent with TAA’s Strategic Plan, on an ongoing basis.
• Develop and maintain a strong relationship with the Marketing and Strategic Communications Department to plan and develop strategies resulting in revenue growth for all operators.
• Lead the Business and Commercial Development Division to execute the tasks of the Agreement Management Lifecycle Standard Operating Procedure (SOP).
• Evaluate the performance of the team and refine the SOP as needed to ensure consistent delivery on agreement lifecycle requirements.
• Develop and manage a financial business plan that provides operating budget capacity to cover all division functions.
• Create revenue forecasting models and performance dashboards to support executive decision-making.
• Establish and monitor key performance indicators (KPIs) related to revenue growth, tenant performance, lease compliance and commercial development.
• Direct and oversee all activities associated with TAA’s business relationship with the terminal tenants, airlines, concession operators, parking lot operators, ground transportation providers, and both Tucson International Airport (TUS) and Ryan Field (RYN) commercial/industrial tenants.
• Provide reports and interpret the results of operations to all levels of management, including the formulation of policies, the preparation of operating data, the coordination of systems and procedures, and special reports as required.
• Lead negotiations for airport requests for proposals or qualifications, concession agreements, leases, airline use agreements and parking lot management agreements in coordination with TAA attorneys and other appropriate staff.
• Keep the VP/CRO informed of the department’s performance and assist in maintaining an effective collaborative relationship with all TAA divisions, the TAA Board and Members, community leaders, outside agencies, consultants, and others.
• Develop and present reports/presentations to TAA leadership, industry peers or community groups on airport business and commercial development efforts, which effectively communicate, as appropriate, TAA’s strategic goals and objectives.
• Compare performance with industry peers, TAA operating goals, objectives and plans to pursue revenue generating opportunities.
• Ensure contracts and daily operations comply with all Federal, State and local laws, TAA rules, regulations, policies, procedures, and compliance standards.
• Partner with other TAA divisions and key stakeholders to foster an environment for business alignment and tenant success.
• Deepen knowledge of benchmark airport business practices and build effective business relationships in the aviation and commercial real estate industries by representing TAA in conferences, meetings, and other educational activities.
• Direct, supervise and evaluate the performance of directly reporting employees with established, standardized criteria, performing or recommending training, coaching and mentoring required to keep staff at the highest level of skill necessary for meeting organization needs and objectives.
• Be responsive to airport emergencies and situations that may involve loss of human life or property; support public safety and operational response to emergencies; utilize Incident Command System (ICS)/National Incident Management System (NIMS) protocols and procedures; coordinate and/or participate in after-action emergency de-briefing with appropriate departments and stakeholders.

Benefits

• TAA will consider any equivalent combination of experience and training that provides the necessary knowledge, skills, and abilities sufficient to demonstrate aptitude for the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager