Deputy Chief Operating Officer & Associate Vice Chancellor for Operations

Winston-Salem State University•Winston Salem, NC

72d

About The Position

Winston-Salem State University is seeking an experienced, dynamic leader to serve as the Deputy Chief Operating Officer and Associate Vice Chancellor for Operations. Join the Ramily! At Winston-Salem State University (WSSU), we are dedicated to fostering upward social and economic mobility for all our students. Join a passionate team committed to empowering students, strengthening academic support, and driving institutional growth. At WSSU, you'll be part of a bold and inclusive community that values innovation, equity, and student-centered practices. This position functions as the principal deputy to the COO, providing executive leadership across a broad portfolio of essential operational services that sustain campus life and institutional effectiveness. In the absence of the COO, provides leadership to the Division of Finance and Operations, including other Associate Vice Chancellors and direct reports to the COO as necessary to support efficient operations.

Requirements

Master's degree in Business Administration, Public Administration, Higher Education Administration, or a related field.
At least 7-10 years of progressive leadership experience in higher education administration or complex organizational operations.
Demonstrated experience managing multiple operational areas (e.g., auxiliary services, emergency management, campus services).
Strong knowledge of compliance standards, risk management, and operational policy development.
Proven ability to lead large teams, oversee budgets, and manage service contracts.
Excellent communication, interpersonal, and organizational skills.

Nice To Haves

Experience serving in a senior operations role at a higher education institution.
Knowledge of UNC System policies, state regulatory frameworks, and shared governance structures.
Demonstrated success coordinating major institutional or public events.
Familiarity with operational technologies (event management systems, safety compliance tools, parking/transportation platforms, campus card systems).

Responsibilities

Provide strategic leadership in the design, implementation, and continuous improvement of campus operations.
Support the COO in developing and executing initiatives to enhance operational efficiency, institutional effectiveness, and student satisfaction.
Participate in university-wide planning, policy development, and decision-making as a member of the senior leadership team.
Direct and manage the following areas: Parking & Transportation Services - ensuring safe, efficient, and accessible mobility options. Emergency Management & Preparedness - leading readiness, crisis response, continuity planning, and compliance with state and federal standards. Auxiliary Management & Support Services - providing oversight for dining, bookstore, vending, and related contracted services that support student life and campus operations. Mailroom Services - overseeing mail and package distribution to maintain reliable campus-wide service. Environmental Health & Safety (EH&S) - ensuring compliance with occupational safety, environmental standards, and risk mitigation. Campus Card Services - managing the RamCard and associated systems to support secure campus access, identification, and transactional services. Conference & Event Services - providing leadership for facility scheduling, hospitality, and event execution. Real Estate - including the management of all acquisitions, divestitures, leases, and other matters. Space Planning - leading all space planning, inventory/utilization, and assignment functions in coordination with Facilities. Other units, initiatives, and functions as assigned by the Chief Operating Officer.
Lead logistical planning and cross-campus coordination for support services for major institutional events, including commencements, convocations, and high-profile campus gatherings.
Partner with internal stakeholders (Academic Affairs, Student Affairs, Advancement, Athletics, etc.) to ensure seamless operational support for strategic university initiatives.
Develop and implement systems for event risk management, security coordination, and guest experience enhancement.
Provide leadership and mentoring to direct reports, fostering a culture of accountability, collaboration, and professional development.
Ensure compliance with UNC System policies, state and federal regulations, and institutional standards across all operational units.
Oversee budget development, fiscal management, and contract administration for operational service areas.
Champion continuous improvement through performance metrics, operational assessments, and adoption of best practices in higher education administration.