Chief Operating Officer

Ballston Spa National Bank•Ballston Spa, NY

About The Position

Are you an experienced leader looking to have a direct impact on strategic initiatives for a growing, nationally recognized community bank? Ballston Spa National Bank (BSNB) is looking to hire a dynamic and experienced Chief Operating Officer to lead and direct operational units including Customer Support Operations, Commercial and Residential Loan Servicing, Risk Management, and Facilities. The COO has overall responsibility to ensure BSNB's execution of its strategic plan by managing assigned operational areas inclusive of personnel, policies, and regulatory compliance. This position has a key role in developing strategic initiatives. CHIEF OPERATING OFFICER - As a member of the senior leadership team with a minimum of 10 years of progressive experience in bank operations, you will: Leverage relationships with other Senior Leaders and lines of business managers to ensure superior omnichannel customer experience for all bank customers. Manage complex technical and business activities that have high operational, reputational, and financial risk in various areas of bank operations. Drive innovation and enhance the Bank's fintech offerings to meet evolving customer needs and market trends. Establish the strategic direction, oversight, and performance of loan servicing for residential, consumer, and commercial loans. Develop, implement, and maintain the Bank's Enterprise Risk Management framework and program. Develop, implement, and maintain a comprehensive Compliance monitoring and testing program. Participate in Compliance Committee meetings and work with Compliance Officer in oversight of Compliance Summary reports to the Board to ensure adherence to banking laws and regulations. Lead strategic planning, operations, and maintenance of the bank's physical infrastructure, ensuring regulatory compliance and efficient alignment with business goals.

Requirements

Ten years of progressive experience in banking operations required, inclusive of leading teams, implementing strategic initiatives, and meeting regulatory requirements.
Demonstrated leadership ability required as evidenced by the ability to solve problems, plan, organize and direct activities of others; and the ability to function as an agent for change.
Demonstrated management ability in the following required: bank operations, enterprise risk management, loan servicing, facilities management.
Knowledge of state and federal banking regulations is key in this position.
Excellent written and oral communication skills.
Strong leadership skills with demonstrated ability in strategic planning and execution.
Prior experience leading a multi-department bank team.

Responsibilities

Leverage relationships with other Senior Leaders and lines of business managers to ensure superior omnichannel customer experience for all bank customers.
Manage complex technical and business activities that have high operational, reputational, and financial risk in various areas of bank operations.
Drive innovation and enhance the Bank's fintech offerings to meet evolving customer needs and market trends.
Establish the strategic direction, oversight, and performance of loan servicing for residential, consumer, and commercial loans.
Develop, implement, and maintain the Bank's Enterprise Risk Management framework and program.
Develop, implement, and maintain a comprehensive Compliance monitoring and testing program.
Participate in Compliance Committee meetings and work with Compliance Officer in oversight of Compliance Summary reports to the Board to ensure adherence to banking laws and regulations.
Lead strategic planning, operations, and maintenance of the bank's physical infrastructure, ensuring regulatory compliance and efficient alignment with business goals.